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To my understanding,
Your server have plenty of RAM (16GB) and maybe 4 cores CPU, but your client does not have all of them, they still get only the resources allocated ( depends on package, 256Mb ram, 512MB ram, 1GB RAM....) and even less CPU power i guess.
In other words, you have bigger server then you put more VDS on it.
The thread owner was suggested to get a Dedicated hosting then obviously he was not in 3$ VPS, so most likely he had something like 30$/month with at least 256MB
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