We have dedicate support departments for billing, license and bug report in our support system. For license issue just submit a ticket, we will have it resolved ASAP.
The majority of support tickets we received is about PHP issues, or generic system admin issue, most of them have nothing to do with LiteSpeed, and some of the issues has been answered many times on this forum or in our wiki already. And some people get used to get free dedicate support for any problem, they always submit a support ticket no matter it is really litepseed related or if the solution has been publicly available. Even after we clearly state that it is a paid support service, people still keep doing that.
We prefer people to use our forum as the solution could benefit others, and it can improve the overall support to all customers.
For emergency issues, you can always give us a call, drop a email or use the support ticket system.