LiteSpeed Technologies
Download Download     Blog Blog     Wiki Wiki     Forum Forum     Store     Contact Contact    

Go Back   LiteSpeed Support Forums > LiteSpeed Web Server > Bug Reports > LSWS 4.1.13 + Kayako Support Suite (and possibly other scripts)

 
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 07-15-2012, 01:19 AM
MikeDVB MikeDVB is offline
Senior Member
 
Join Date: Jul 2009
Posts: 218
Default LSWS 4.1.13 + Kayako Support Suite (and possibly other scripts)

When LSWS 4.1.13 is running, none of the web forms in Kayako SupportSuite work - they all return error messages about not submitting a department ID, or not entering a search query, etc... When I roll back to 4.1.12 this issue disappears entirely and the site/script/forms work as expected.

The PHP version and binaries are the same and have not changed, but we are running PHP 5.3.14.

This *appears* from the debug logging to me, to be a mod_rewrite issue. The logs indicate in 4.1.13 that it's doing a 301 permanent move where as 4.1.12 does not indicate this and does further processing. There are no mod_rewrite rules in the .htaccess, however:
Code:
root@redacted [/home/redacted/public_html_other/redacted.com/support]# cat .htaccess
php_flag display_errors on
php_flag register_globals on
php_value max_execution_time 600
php_value memory_limit 512M
php_value max_input_time 600
php_flag file_uploads on
php_value upload_max_filesize 20M
php_value max_file_uploads 20
Here is the POST request of one of the forms that doesn't work on 4.1.13:
Code:
4.1.13 - Apparently it's rewriting the URL
============
2012-07-15 04:04:02.602 [NOTICE] [69.243.173.1:47802-1#APVH_members.redacted.com] Content len: 16, Request line: 'POST /index.php?/Base/Search/Index HTTP/1.1'
2012-07-15 04:04:02.602 [INFO] [69.243.173.1:47802-1#APVH_members.redacted.com] Cookie len: 321, SWIFT_client=a%3A1%3A%7Bs%3A15%3A%22templategroupid%22%3Bs%3A1%3A%221%22%3B%7D; SWIFT_session
id40=52kilommcpyxzpedhz5v8q66k7kxgqy7; __utma=41635134.465161496.1342338067.1342338067.1342338067.1; __utmb=41635134.39.10.1342338067; __utmc=41635134; __utmz=41635134.1342338067.1.1.utmcsr=(direct)
|utmccn=(direct)|utmcmd=(none)
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] Read Request Body!
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] Finished request body 16 bytes!
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] Find context with URI: [/], location: [/home/redacted/public_html_other/redacted.com/support/]
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] Find .htaccess context with URI: [/], location: [/home/redacted/public_html_other/redacted.com/support/
]
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] processNewReq() return 14.
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] HttpConnection::sendHttpError(),code=301 Moved Permanently
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] HttpConnection::flush()!
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] Written to client: 688
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] HttpConnection::nextRequest()!
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] HttpIOLink::handleEvents() events=1!
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] HttpConnection::onReadEx(), state: 0!
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] readToHeaderBuf().
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] Read from client: 716
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] read 716 bytes to header buffer
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] processHeader() return 0, header state: 3.
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] readToHeaderBuf() return 0.
__________________
Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
LiteSpeed Powered - Shared, Reseller, Semi-Dedicated, and VPS
http://www.mddhosting.com/

Last edited by MikeDVB; 07-15-2012 at 01:27 AM..
Reply With Quote
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 10:21 PM.



- Archive - Top
© Copyright 2003-2011 LiteSpeed Technologies, Inc. All rights reserved. Privacy Policy.