Support

Metalik · #1 08-07-2012, 12:50 AM

Hello,

We have ordered a Litespeed 2-CPU license and have installed on our server.

But when we want to enable cache it is not possible, here are some warns and notifications:

Code:

- [config] Cache function requires a 2-CPU license or above.
- This feature is available for Multiple-CPU license

It is a Hyper-V 2-CPU virtual machine, We have ordered 2 cpu license because we need litespeed cache feature.

Code:

[root@localhost ~]# /usr/local/lsws/bin/lshttpd -V
[OK] Leased license key 1 will expire in 30 days!

[root@localhost autoupdate]# cat release
4.1.13-ent

Please help us.

Regards

NiteWave · #2 08-07-2012, 01:44 AM

clean up autoupdate directory, then run force-reinstall, see if it will resolve your issue.

Metalik · #3 08-07-2012, 02:52 AM

Unfortunately force-reinstall did not resolve it.

On version manager it says it is a 1-CPU Type License.

NiteWave · #4 08-07-2012, 03:15 AM

so need confirm if it's 2-CPU license. you can PM the serial.no and let me check the license from our license database.

Metalik · #5 08-07-2012, 03:23 AM

Quote:

Originally Posted by NiteWave

so need confirm if it's 2-CPU license. you can PM the serial.no and let me check the license from our license database.

PM sent, Thank you

Metalik · #6 08-07-2012, 04:19 AM

The problem is related to the license provider, They have sent me a new 2-cpu license key.

Please let me know how can I reactive my litespeed by new license key?

NiteWave · #7 08-07-2012, 04:29 AM

overwrite old serial.no with new one, then restart lsws, will do

Metalik · #8 08-07-2012, 04:39 AM

Quote:

Originally Posted by NiteWave

overwrite old serial.no with new one, then restart lsws, will do

I have updated /usr/local/src/lsws-4.1.13/serial.no

Then: Actions > Graceful Restart

Then:

Code:

[root@localhost lsws-4.1.13]# /usr/local/lsws/bin/lshttpd -V
[ERROR] Serial number does not match!
2012-08-07 16:08:38.755 [ERROR] [LICENSE] License key operation failure: ERR LC.6: fail to process

NiteWave · #9 08-07-2012, 07:48 AM

update /usr/local/lsws/conf/serial.no

Metalik · #10 08-07-2012, 09:20 PM

Quote:

Originally Posted by NiteWave

update /usr/local/lsws/conf/serial.no

Updated /usr/local/lsws/conf/serial.no but still has error:

Code:

[root@localhost ~]# nano /usr/local/lsws/conf/serial.no
[root@localhost ~]# /usr/local/lsws/bin/lshttpd -V
[ERROR] Serial number does not match!
2012-08-08 08:49:25.297 [ERROR] [LICENSE] License key operation failure: ERR LC.6: fail to process