Support

dimmis · #1 06-02-2009, 08:24 AM

Hello, we just updated to the latest version and we get "invalid license key".....
What can we do?

Thanks a lot.

dimmis · #2 06-02-2009, 08:53 AM

the messages we get are

[root@hermes local]# lsws/bin/lshttpd -m
find: /proc/irq/: No such file or directory
[WARNING] Server signature does not match the license key #1.
Please request a new license key!
2009-06-02 18:51:32.005 [NOTICE] [OK] Updated license key has been created at /usr/local/lsws/conf/license.key.

and then

[root@hermes local]# lsws/bin/lshttpd -r
find: /proc/irq/: No such file or directory
2009-06-02 18:52:19.015 [ERROR] [LICENSE] License key operation failure: ERR E.4: The maximum number of server(s) can be installed with this serial number has been reached. If you want to migrate a license used on another server, please consult the product manual regarding how to transfer a license. count=1

Does this help?

Thanks

mistwang · #3 06-02-2009, 12:46 PM

Please clear your license with http://license.litespeedtech.com/migrate.html

remove all your old key.
then register a new key. move the new key to conf/ directory.

dimmis · #4 06-03-2009, 03:55 AM

I dont really know what going on......when we input the s/n and our ip we get the message "EXCEPTION J.1: No Active License Associated with Server"
Can you please help? We really have serious server problem.........

mistwang · #5 06-03-2009, 07:21 AM

Please send your serial to sales@litespeed...

dimmis · #6 06-03-2009, 08:48 AM

We got your private message, removed all old keys and tried again with the serial.no file .... the results are !!

find: /proc/irq/: No such file or directory
[WARNING] Server signature does not match the license key #1.
Please request a new license key!
2009-06-03 18:40:10.666 [ERROR] [LICENSE] License key operation failure: ERR F.5 : Need Manual Handling.

and on restart we got :

[ERROR] Failed to start lshttpd!
find: /proc/irq/: No such file or directory
[WARNING] Server signature does not match the license key #1.
Please request a new license key!
[WARNING] Server signature does not match the license key #1.
Please request a new license key!
2009-06-03 18:41:47.942 [ERROR] [LICENSE] License key operation failure: ERR F.5 : Need Manual Handling.

dimmis · #7 06-03-2009, 08:52 AM

... we are on VPS such file or folder is not here ....

mistwang · #8 06-03-2009, 10:43 AM

You need to remove all license.key file under the expanded installation directory as well as the directory that LSWS installed to, usually either "/opt/lsws/" or "/usr/local/lsws".

dimmis · #9 06-03-2009, 11:38 AM

After 2 days licence problems with a simple update from Version 3 to 4 we are facing now this:

% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed

0 25312 0 0 0 0 0 0 --:--:-- 0:00:02 --:--:-- 0
100 25312 100 25312 0 0 7684 0 0:00:03 0:00:03 --:--:-- 38006
Forcing buildconf
using default Zend directory
buildconf: checking installation...
buildconf: autoconf version 2.59 (ok)
buildconf: Your version of autoconf likely contains buggy cache code.
Running cvsclean for you.
To avoid this, install autoconf-2.13.
rebuilding configure
aclocal.m4:2147: PHP_PROG_LEX is expanded from...
rebuilding main/php_config.h.in
autoheader: WARNING: Using auxiliary files such as `acconfig.h', `config.h.bot'
autoheader: WARNING: and `config.h.top', to define templates for `config.h.in'
autoheader: WARNING: is deprecated and discouraged.
autoheader:
autoheader: WARNING: Using the third argument of `AC_DEFINE' and
autoheader: WARNING: `AC_DEFINE_UNQUOTED' allows to define a template without
autoheader: WARNING: `acconfig.h':
autoheader:
autoheader: WARNING: AC_DEFINE([NEED_FUNC_MAIN], 1,
autoheader: [Define if a function `main' is needed.])
autoheader:
autoheader: WARNING: More sophisticated templates can also be produced, see the
autoheader: WARNING: documentation.
aclocal.m4:2147: PHP_PROG_LEX is expanded from...
checking for egrep... grep -E
checking for a sed that does not truncate output... /bin/sed
checking build system type... i686-pc-linux-gnuoldld
checking host system type... i686-pc-linux-gnuoldld
checking target system type... i686-pc-linux-gnuoldld
shtool:echo:Warning: unable to determine terminal sequence for bold mode
shtool:echo:Warning: unable to determine terminal sequence for bold mode
checking for gcc... gcc
checking for C compiler default output file name... configure: error: C compiler cannot create executables
See `config.log' for more details.

We can NOT create the lsphp !!!!

Cpanel has with Easyapache no problem at all to build the desired php version
5.2.9 !!!

What problems we have to solve next ??

mistwang · #10 06-03-2009, 11:43 AM

You should use "Build Matching PHP" in our WHM plugin.

cPanel/WHM make gcc and ld only available to root user and a special group, if you want to use the the web console to build lsphp, you have to do

chmod 0755 /usr/bin/gcc /usr/bin/ld

It is not required with the WHM plugin.