Support

Prince · #1 04-24-2011, 04:22 AM

Hi,
My litespeed stop working after my host made some hardware swap in my server, and my host can't help because they don't support litespeed.

at the moment i have switch back to apache temporarily.

Error message i got when i try to switch back to litespeed....

"LiteSpeed is not up within 30 secs, try again by removing /tmp/lshttpd/.
LiteSpeed is not up within 60 secs, please try again.

Apache port offset has been set to 0.

Failed to bring up LiteSpeed."

NiteWave · #2 04-24-2011, 04:42 AM

output of
#lsws/bin/lshttpd -V
#lsws/bin/lshttpd -v
?

Prince · #3 04-24-2011, 09:01 AM

Quote:

Originally Posted by NiteWave

output of
#lsws/bin/lshttpd -V
#lsws/bin/lshttpd -v
?

I don't understand your question, as i don't know where to get or how to get the out put.

NiteWave · #4 04-24-2011, 09:14 AM

so, do you know which folder litespeed installed?

Prince · #5 04-24-2011, 10:58 AM

Quote:

Originally Posted by NiteWave

so, do you know which folder litespeed installed?

One of my host tech help me to install it.

Should i look for it in my cpanel root?

NiteWave · #6 04-24-2011, 06:57 PM

you need ssh to your server, run those commands on command line.

Prince · #7 04-25-2011, 06:52 AM

ok, it's a license issue according to my host tech who look into it.

Due to my server all hardware swap, Everything was replaced except for the RAID card and HD in my server..

litespeed did not recognise my new server anymore, so i need to update my license to work with my server new hardwares.

1. How do i update my litespeed license?

Thanks.

Prince · #8 04-25-2011, 07:27 AM

A message from my host tech....

Hello Prince,

I was not able to resolve the issue but I believe it is related to an invalid
key file:

[root@host.xxxxxxxxxx.com] local >> lsws/bin/lshttpd -V [WARNING]
Server signature does not match the license key #2. Please request a new
license key! 2011-04-25 14:39:22.675 [ERROR] [LICENSE] License key operation
failure: ERR LCA.1: fail to process

Litespeed is commercial software and they have checks to make sure you are
using the same machine as before. Since the hardware was swapped out, things
have changed and the key likely needs to be re-issued. I would recommend
contacting litespeed support and they should be able to assist you with this.

Thank you for your time.

Regards,

Prince · #9 04-25-2011, 08:34 AM

Problem Solved.