Support

jackc · #1 10-08-2011, 11:44 PM

tonight all my lsws webservers in the same datacenter location stopped due to your licensing server having network issue. this suck!

[root@server ~]# wget license.litespeedtech.com
--2011-10-08 23:40:07-- http://license.litespeedtech.com/
Resolving license.litespeedtech.com... 64.18.153.131
Connecting to license.litespeedtech.com|64.18.153.131|:80...
[root@server ~]# traceroute 64.18.153.131

traceroute to 64.18.153.131 (64.18.153.131), 30 hops max, 40 byte packets
1 xxx
2 10gigabitethernet3-1.core1.sea1.he.net (72.52.92.9) 4.037 ms 4.146 ms 4.213 ms
3 10gigabitethernet3-1.core1.den1.he.net (184.105.213.42) 42.046 ms 42.050 ms 42.046 ms
4 10.105.213.85 (10.105.213.85) 60.029 ms 60.129 ms 60.129 ms
5 10gigabitethernet7-2.core1.nyc4.he.net (72.52.92.177) 76.889 ms 76.885 ms 76.978 ms
6 198.32.118.45 (198.32.118.45) 76.976 ms 77.015 ms 76.986 ms
7 64.20.47.18 (64.20.47.18) 77.632 ms 77.113 ms 77.686 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *

mistwang · #2 10-09-2011, 08:43 AM

Please upgrade to 4.1.5, which will contact the secondary license server if the primary is not available.

mistwang · #3 10-09-2011, 09:20 AM

also swapped the IP of primary and secondary license server. you should be able to reach license server now.

jackc · #4 04-30-2012, 10:37 AM

having similar network issue to the license/download server again.

Code:

[root@s5 ~]# wget www.litespeedtech.com
--2012-04-30 10:35:19--  http://www.litespeedtech.com/
Resolving www.litespeedtech.com... 209.151.227.121
Connecting to www.litespeedtech.com|209.151.227.121|:80... connected.
HTTP request sent, awaiting response...
[root@s5 ~]# wget 209.151.227.121
--2012-04-30 10:35:39--  http://209.151.227.121/
Connecting to 209.151.227.121:80... connected.
HTTP request sent, awaiting response...

stuck awaiting response.

traceroute looks ok.

Code:

[root@s5 ~]# traceroute 209.151.227.121
traceroute to 209.151.227.121 (209.151.227.121), 30 hops max, 40 byte packets
 6  te4-2.ccr01.pdx02.atlas.cogentco.com (154.54.0.86)  30.684 ms  32.128 ms  30.853 ms
 7  te3-4.ccr01.smf01.atlas.cogentco.com (154.54.40.109)  32.019 ms  31.984 ms  31.983 ms
 8  * te2-1.ccr01.lax11.atlas.cogentco.com (154.54.82.74)  32.938 ms  32.932 ms
 9  cogent.la.cyberverse.net (38.104.84.34)  30.914 ms  32.835 ms  30.119 ms
10  a.taggart-sackett.la.cyberverse.net (209.151.232.29)  30.906 ms  30.896 ms cogent.la.cyberverse.net (38.104.84.34)  30.886 ms
11  * * *
12  * * *
13  * * *

your upstream host's website works fine.

Code:

[root@s5 ~]# wget www.cyberverse.net
--2012-04-30 10:37:35--  http://www.cyberverse.net/
Resolving www.cyberverse.net... 209.151.232.40
Connecting to www.cyberverse.net|209.151.232.40|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: `index.html.4'

    [ <=>                                                                                                                 ] 14,138      --.-K/s   in 0.06s

2012-04-30 10:37:35 (247 KB/s) - `index.html.4' saved [14138]

webizen · #5 04-30-2012, 12:31 PM

for license, lsws should try license2.litespeedtech (at a different host/location) if has issue with license.litespeedtech.

jackc · #6 04-30-2012, 01:07 PM

I tried to update to the latest version and ran into these issue. unable to communicate with litespeedtech.com.

webizen · #7 05-01-2012, 10:25 AM

are you still experiencing the issue?

jackc · #8 05-01-2012, 10:35 AM

Yes.
--2012-05-01 10:35:53-- http://www.litespeedtech.com/
Resolving www.litespeedtech.com... 209.151.227.121
Connecting to www.litespeedtech.com|209.151.227.121|:80... connected.
HTTP request sent, awaiting response...

--2012-05-01 10:35:22-- http://209.151.227.121/
Connecting to 209.151.227.121:80... connected.
HTTP request sent, awaiting response...

webizen · #9 05-01-2012, 01:20 PM

user confirmed it is fine now.