License error when trying to upgrade

[niget2002]

When trying to upgrade LiteSpeed ENT, we are receiving the following error. Please let us know how to proceed:

<<<<<
[WARNING] Server signature does not match the license key #6.
Please request a new license key!
2012-04-10 14:11:58.896 [NOTICE] [OK] Updated license key has been created at /root/lsws-4.1.12/license.key.
>>>>>>

If we continue with the upgrade, the service won't start telling us the license has already been installed on it's total allotted number of servers.

[webizen]

do follows:

cd /usr/local/lsws/bin
./lshttpd -r
./lshttpd -V
./lswsctrl restart

[niget2002]

The error message is occurring while running the installer. If we complete the install and and relicense the system, we get the following:
<<<<<
/usr/local/lsws/bin/lshttpd -V
[WARNING] Server signature does not match the license key #3.
Please request a new license key!
2012-04-10 11:09:46.698 [ERROR] [LICENSE] License key operation failure: ERR LCA.2: fail to process
>>>>>

Thank-you.

[webizen]

are you transferring license from another server or OS reinstall the same server? if os, you need to release that and re-register on the new server.

http://www.litespeedtech.com/support...elease_license

[tommynsong]

webizen,

We did release the license and tried to re-register to no avail.
And no we are not transferring the license to another server or OS. we simply want to upgrade the existing installation from 4.1.11 to 4.1.12.

[webizen]

pm your server IP.

[niget2002]

This is a production environment, so we will not be able to provide you direct access. Please let us know what steps you would like us to do to help troubleshooot

[webizen]

pls stay with 4.1.11 for now until 4.1.12 becomes available in auto-update. you need to release and re-register with 4.1.11.

[FrankB]

Hello,

When will 4.1.12 become available in auto-update?

Regards,
Frank B.

[webizen]

usually it is a week after release if no bug reports. this time (4.1.12) takes longer. could be next week.