LiteSpeed Technologies
Download Download     Blog Blog     Wiki Wiki     Forum Forum     Store     Contact Contact    

Go Back   LiteSpeed Support Forums > LiteSpeed Web Server > Bug Reports > LSWS 4.1.13 + Kayako Support Suite (and possibly other scripts)

Reply
 
Thread Tools Display Modes
  #1  
Old 07-15-2012, 01:19 AM
MikeDVB MikeDVB is offline
Senior Member
  
Join Date: Jul 2009
Posts: 218
Default LSWS 4.1.13 + Kayako Support Suite (and possibly other scripts)
When LSWS 4.1.13 is running, none of the web forms in Kayako SupportSuite work - they all return error messages about not submitting a department ID, or not entering a search query, etc... When I roll back to 4.1.12 this issue disappears entirely and the site/script/forms work as expected.

The PHP version and binaries are the same and have not changed, but we are running PHP 5.3.14.

This *appears* from the debug logging to me, to be a mod_rewrite issue. The logs indicate in 4.1.13 that it's doing a 301 permanent move where as 4.1.12 does not indicate this and does further processing. There are no mod_rewrite rules in the .htaccess, however:
Code:
root@redacted [/home/redacted/public_html_other/redacted.com/support]# cat .htaccess
php_flag display_errors on
php_flag register_globals on
php_value max_execution_time 600
php_value memory_limit 512M
php_value max_input_time 600
php_flag file_uploads on
php_value upload_max_filesize 20M
php_value max_file_uploads 20
Here is the POST request of one of the forms that doesn't work on 4.1.13:
Code:
4.1.13 - Apparently it's rewriting the URL
============
2012-07-15 04:04:02.602 [NOTICE] [69.243.173.1:47802-1#APVH_members.redacted.com] Content len: 16, Request line: 'POST /index.php?/Base/Search/Index HTTP/1.1'
2012-07-15 04:04:02.602 [INFO] [69.243.173.1:47802-1#APVH_members.redacted.com] Cookie len: 321, SWIFT_client=a%3A1%3A%7Bs%3A15%3A%22templategroupid%22%3Bs%3A1%3A%221%22%3B%7D; SWIFT_session
id40=52kilommcpyxzpedhz5v8q66k7kxgqy7; __utma=41635134.465161496.1342338067.1342338067.1342338067.1; __utmb=41635134.39.10.1342338067; __utmc=41635134; __utmz=41635134.1342338067.1.1.utmcsr=(direct)
|utmccn=(direct)|utmcmd=(none)
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] Read Request Body!
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] Finished request body 16 bytes!
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] Find context with URI: [/], location: [/home/redacted/public_html_other/redacted.com/support/]
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] Find .htaccess context with URI: [/], location: [/home/redacted/public_html_other/redacted.com/support/
]
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] processNewReq() return 14.
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] HttpConnection::sendHttpError(),code=301 Moved Permanently
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] HttpConnection::flush()!
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] Written to client: 688
2012-07-15 04:04:02.602 [DEBUG] [69.243.173.1:47802-1#APVH_members.redacted.com] HttpConnection::nextRequest()!
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] HttpIOLink::handleEvents() events=1!
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] HttpConnection::onReadEx(), state: 0!
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] readToHeaderBuf().
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] Read from client: 716
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] read 716 bytes to header buffer
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] processHeader() return 0, header state: 3.
2012-07-15 04:04:02.660 [DEBUG] [69.243.173.1:47802-2] readToHeaderBuf() return 0.
__________________
█ Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
█ LiteSpeed Powered - Shared, Reseller, Semi-Dedicated, and VPS
█ http://www.mddhosting.com/
Last edited by MikeDVB; 07-15-2012 at 01:27 AM..
Reply With Quote
  #2  
Old 07-15-2012, 01:20 AM
MikeDVB MikeDVB is offline
Senior Member
  
Join Date: Jul 2009
Posts: 218
Now here is 4.1.12 when submitting that exact same form:
Code:
4.1.12 - Apparently it's not rewriting the URL
============
2012-07-15 04:14:17.003 [NOTICE] [69.243.173.1:35368-0#APVH_members.redacted.com] Content len: 16, Request line: 'POST /index.php?/Base/Search/Index HTTP/1.1'
2012-07-15 04:14:17.003 [INFO] [69.243.173.1:35368-0#APVH_members.redacted.com] Cookie len: 321, SWIFT_client=a%3A1%3A%7Bs%3A15%3A%22templategroupid%22%3Bs%3A1%3A%221%22%3B%7D; SWIFT_sessionid40=52kilommcpyxzpedhz5v8q66k7kxgqy7; __utma=41635134.465161496.1342338067.1342338067.1342338067.1; __utmb=41635134.49.10.1342338067; __utmc=41635134; __utmz=41635134.1342338067.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com] Read Request Body!
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com] Finished request body 16 bytes!
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com] Find context with URI: [/], location: [/home/redacted/public_html_other/redacted.com/support/]
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com] Find .htaccess context with URI: [/], location: [/home/redacted/public_html_other/redacted.com/support/]
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com] [REWRITE] Rewrite engine is not enabled for context '/'
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com] Find handler [APVH_redacted_Suphp:] for [.php]
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com] processContextPath() return 0
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com] ScanPost: 0
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com] run lsapi processor.
2012-07-15 04:14:17.003 [DEBUG] [uds://tmp/lshttpd/APVH_redactedmforums.net_Suphp.sock] request [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] is assigned with connection!
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] request header is done
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] processor sent request body 16 bytes, total sent: 16
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] Request body done!
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] ExtConn::onEventDone(), fd: 443, state: 2, event: -1, revents: 5.
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] processNewReq() return 0.
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] ExtConn::onRead(), state: 2
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] LsapiConn::doRead()
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] process packet header 8 bytes
2012-07-15 04:14:17.003 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] process packet header 0 bytes
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] ExtConn::onRead(), state: 2
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] LsapiConn::doRead()
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] process packet header 8 bytes
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] process response header 61 bytes
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] response header finished!
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] prepare cache
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] neither public, nor private cache are enabled
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] GZIP response body!
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] setupGzipBuf() begin GZIP stream.
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] process packet header 8 bytes
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] process response stream 7502 bytes, packet left: 7494
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] HttpExtConnector::processRespBodyData()
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] process packet header 8 bytes
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] [EXT] EndResponse( endCode=0, protocolStatus=0 )
2012-07-15 04:14:17.148 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] release ExtProcessor!
2012-07-15 04:14:17.149 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] endDynResp() end GZIP stream.
2012-07-15 04:14:17.149 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] Written to client: 2973
2012-07-15 04:14:17.149 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] writeRespBody() return 2759
2012-07-15 04:14:17.149 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] ReqBody: 16, RespBody: 2759, HEC_COMPLETE!
2012-07-15 04:14:17.149 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] m_pHandler->onWrite() return 0
2012-07-15 04:14:17.149 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] HttpConnection::flush()!
2012-07-15 04:14:17.149 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] HttpConnection::nextRequest()!
2012-07-15 04:14:17.149 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] HttpExtConnector::cleanUp() ...
2012-07-15 04:14:17.149 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] Non-KeepAlive, CLOSING!
2012-07-15 04:14:17.149 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] Shutting down out-bound socket ...
2012-07-15 04:14:17.149 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] Available Connections: 19926, concurrent conn: 0
2012-07-15 04:14:17.149 [DEBUG] [69.243.173.1:35368-0#APVH_members.redacted.com:lsapi] Close socket ...
__________________
█ Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
█ LiteSpeed Powered - Shared, Reseller, Semi-Dedicated, and VPS
█ http://www.mddhosting.com/
Last edited by MikeDVB; 07-15-2012 at 01:24 AM..
Reply With Quote
  #3  
Old 07-17-2012, 02:51 AM
MikeDVB MikeDVB is offline
Senior Member
  
Join Date: Jul 2009
Posts: 218
I'm surprised no response has been made to this thread, or the bug report I sent in... Hmm....
__________________
█ Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
█ LiteSpeed Powered - Shared, Reseller, Semi-Dedicated, and VPS
█ http://www.mddhosting.com/
Reply With Quote
  #4  
Old 07-17-2012, 07:49 AM
webizen webizen is offline
LiteSpeed Staff
  
Join Date: Oct 2010
Posts: 2,338
We are at Hostingcon. Will look at this when time is allowed.
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 05:57 AM.



- Archive - Top
© Copyright 2003-2011 LiteSpeed Technologies, Inc. All rights reserved. Privacy Policy.