Anyone else have to manually check for license this am?

Discussion in 'General' started by kevel, Aug 8, 2013.

  1. kevel

    kevel New Member

    We have 2 servers with Litespeed. Both of them required us to manually click the "check for license update" this morning in order to refresh the license status. This caused an hour of downtime for our clients on each server.

    Was there a cron job that failed? Can we set this cron job up to run more often in case it did fail so we don't have this issue? Our SLA credits due to our clients are 40x the price of Litespeed now for this month because an ACTIVE leased license did not update itself...
  2. NiteWave

    NiteWave Administrator

    for license issue, please open ticket in WHMCS, our sales can trace your license issue individually and find out the root cause. maybe a temporary bug, or only a special case etc.

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