License error when trying to upgrade

Discussion in 'Install/Configuration' started by niget2002, Apr 10, 2012.

  1. niget2002

    niget2002 New Member

    When trying to upgrade LiteSpeed ENT, we are receiving the following error. Please let us know how to proceed:

    <<<<<
    [WARNING] Server signature does not match the license key #6.
    Please request a new license key!
    2012-04-10 14:11:58.896 [NOTICE] [OK] Updated license key has been created at /root/lsws-4.1.12/license.key.
    >>>>>>

    If we continue with the upgrade, the service won't start telling us the license has already been installed on it's total allotted number of servers.
  2. webizen

    webizen New Member

    do follows:
  3. niget2002

    niget2002 New Member

    The error message is occurring while running the installer. If we complete the install and and relicense the system, we get the following:
    <<<<<
    /usr/local/lsws/bin/lshttpd -V
    [WARNING] Server signature does not match the license key #3.
    Please request a new license key!
    2012-04-10 11:09:46.698 [ERROR] [LICENSE] License key operation failure: ERR LCA.2: fail to process
    >>>>>

    Thank-you.
  4. webizen

    webizen New Member

  5. tommynsong

    tommynsong New Member

    webizen,

    We did release the license and tried to re-register to no avail.
    And no we are not transferring the license to another server or OS. we simply want to upgrade the existing installation from 4.1.11 to 4.1.12.
  6. webizen

    webizen New Member

    pm your server IP.
  7. niget2002

    niget2002 New Member

    This is a production environment, so we will not be able to provide you direct access. Please let us know what steps you would like us to do to help troubleshooot
  8. webizen

    webizen New Member

    pls stay with 4.1.11 for now until 4.1.12 becomes available in auto-update. you need to release and re-register with 4.1.11.
  9. FrankB

    FrankB New Member

    Hello,

    When will 4.1.12 become available in auto-update?

    Regards,
    Frank B.
  10. webizen

    webizen New Member

    usually it is a week after release if no bug reports. this time (4.1.12) takes longer. could be next week.

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