License error when trying to upgrade

N

niget2002

Member
#1
#1
When trying to upgrade LiteSpeed ENT, we are receiving the following error. Please let us know how to proceed:

<<<<<
[WARNING] Server signature does not match the license key #6.
Please request a new license key!
2012-04-10 14:11:58.896 [NOTICE] [OK] Updated license key has been created at /root/lsws-4.1.12/license.key.
>>>>>>

If we continue with the upgrade, the service won't start telling us the license has already been installed on it's total allotted number of servers.
 
N

niget2002

Member
#3
#3
The error message is occurring while running the installer. If we complete the install and and relicense the system, we get the following:
<<<<<
/usr/local/lsws/bin/lshttpd -V
[WARNING] Server signature does not match the license key #3.
Please request a new license key!
2012-04-10 11:09:46.698 [ERROR] [LICENSE] License key operation failure: ERR LCA.2: fail to process
>>>>>

Thank-you.
 
T

tommynsong

Member
#5
#5
webizen,

We did release the license and tried to re-register to no avail.
And no we are not transferring the license to another server or OS. we simply want to upgrade the existing installation from 4.1.11 to 4.1.12.
 
N

niget2002

Member
#7
#7
This is a production environment, so we will not be able to provide you direct access. Please let us know what steps you would like us to do to help troubleshooot
 
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