License issue

Discussion in 'General' started by svan, Jul 9, 2013.

  1. svan

    svan New Member

    Hello , i just ordered an license from buycpanel... and they said this :

    Your LiteSpeed WebServer 1 CPU Monthly License - xx.xx.xxx.xxx is active with the following key: imAv-OUMN-hPN/-Yc2t

    BuycPanel.com manages your software license and any license issues only for Litespeed software. To receive advanced support for the product, please contact the manufacturer of for Litespeed. The technicians at Litespeed are trained to support Litespeed software. I have included the URL for Litespeed documentation, and a link to submit a support ticket below:

    Support Documentation:
    http://www.litespeedtech.com/support/wiki/doku.php

    Support Forums:
    http://www.litespeedtech.com/support/forum/

    when i try to use the key i got :

    Switching License for LiteSpeed Web Server

    Back up current license files under /usr/local/lsws/conf/ ...
    ... saved current serial.no to serial.no.backup.99455
    ... saved current license.key to license.key.backup.99455

    Trying to switch to a new production license ...
    ... Serial number is available.
    ... Contacting licensing server for license key ...
    ... failed to retrieve license key, please double check your serial number: 2013-07-09 21:52:14.185 [NOTICE] Memory size is: 16189908KB.
    2013-07-09 21:52:14.520 [ERROR] [LICENSE] License key operation failure: ERR LC.8: fail to process.

    removed uploaded serial.no
    restored the original serial.no from serial.no.backup.99455
    restored the original license.key from license.key.backup.99455
    **ERROR** Aborted!


    any ideea how to fix it?
    Last edited: Jul 9, 2013
  2. webizen

    webizen New Member

    IP is blacklisted. send email to support@ to fix.

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