I've just gone to submit a ticket and it looks like even paid license holders are no longer eligible for support. When did this happen? Support response times within this forum are sketchy, as are the responses most of the time. I can see from this link -https://store.litespeedtech.com/store/cart.php?gid=5 - that we can pay you $1000 per year for email support, but why on earth should we? We pay for your product and the support should be free. This makes absolutely no sense at all. Also "Removal from Black List of Nulled Copy $50" I do not agree with at all. I had to phone support a few days ago to ask for our IP to be removed from the blacklist. This was a brand new server from Softlayer and the IP was blacklisted, this wasn't due to me but the previous owner of the machine. I didn't have to pay but I expect if I have to call regarding this problem in the future I'll probably be invoiced. I can only see this as trying to squeeze more money out of your clients and you're going about it the wrong way. This will only infuriate people, make them want to go back to Apache and you won't be recommended to other companies - you'd be surprised how many other hosting companies I speak to each day and I'm sure it's the same for most others. Why has this happened and why was a notice not sent out about this?