scripts are being killed of by litespeed after 60 seconds

Discussion in 'General' started by nnpro, Jun 15, 2013.

  1. nnpro

    nnpro New Member

    Hi!
    We have several Magento installations on a cPanel-Server using Cloudlinux and Litespeed. When we want to make a new attribute-set in magento or run a backup, reindex or want to use the api processes are being killed of by litespeed after 60 seconds, but I don't actually think that it is a timeout in litespeed configuration that is doing that, because with apache those are killed of as well, however not after 60 seconds but almost immediately, litespeed only actually allows the process about 60 seconds until it kills it off.
    Also this is happening without cagefs enabled on the account as well and with cloudlinux LVE limits bumped up to max for the account. We increased all php-values for timeout dramaticly they are all set far above 60 seconds.

    So basically it is quite wide explanation as whenever we try to narrow it down to a certain service by disabling that service we only get wider as even without it, it is getting killed of, and the only difference is the time that it is running (without litespeed maybe 2 seconds, and with litespeed about 60 seconds).

    Would be great if you have any suggestions.
    Thanks
    Norbert
  2. NiteWave

    NiteWave Administrator

    what's the lsws version ? php version and lsapi version ? http or https ?
  3. nnpro

    nnpro New Member

    Hello,

    litespeed version:
    root@pro [~]# /usr/local/lsws/bin/lshttpd -v
    LiteSpeed/4.2.3 Enterprise

    PHP version:
    root@pro [~]# php -v
    PHP 5.2.17 (cli) (built: Mar 19 2013 13:17:23)
    Copyright (c) 1997-2010 The PHP Group
    Zend Engine v2.2.0, Copyright (c) 1998-2010 Zend Technologies
    with the ionCube PHP Loader v4.2.2, Copyright (c) 2002-2012, by ionCube Ltd., and
    with Zend Optimizer v3.3.9, Copyright (c) 1998-2009, by Zend Technologies

    lsphp:
    root@pro [~]# lsphp -v
    PHP 5.2.17 (litespeed) (built: Mar 19 2013 13:15:20)
    Copyright (c) 1997-2004 The PHP Group
    Zend Engine v2.2.0, Copyright (c) 1998-2010 Zend Technologies
    with the ionCube PHP Loader v4.2.2, Copyright (c) 2002-2012, by ionCube Ltd., and
    with Zend Optimizer v3.3.9, Copyright (c) 1998-2009, by Zend Technologies

    The error that we were getting with litespeed running is:
    Abort request processing by PID:851887, kill: 1, begin time: 61, sent time: 61, req processed: 0
  4. NiteWave

    NiteWave Administrator

    for php and lsapi version, run /usr/local/lsws6/fcgi-bin/lsphp5 -i, here's an example:
    Code:
    ~>/usr/local/lsws/fcgi-bin/lsphp5 -i|head
    phpinfo()
    PHP Version => 5.3.25
    
    System => Linux new-host 2.6.18-308.1.1.el5 #1 SMP Wed Mar 7 04:17:30 EST 2012 i686
    Build Date => Jun 16 2013 16:55:52
    Configure Command =>  './configure'  '--prefix=/usr/local/lsws/lsphp5' '--with-mysql=mysqlnd' '--with-libdir=lib64' '--with-zlib' '--enable-mbstring' '--with-litespeed'
    Server API => LiteSpeed V6.2
    Virtual Directory Support => disabled
    Configuration File (php.ini) Path => /usr/local/lsws/lsphp5/lib
    Loaded Configuration File => /usr/local/lsws/lsphp5/lib/php.ini
    
    from above output, can see lsphp version is 5.3.25, lsapi version is 6.2(Server API => LiteSpeed V6.2)

    you can revert back to previous lsws version, assuming 6.2.2, see if no this issue.
  5. webizen

    webizen New Member

    Try set "External Application Abort" (Admin Console => Configuration => Server => General Settings) to 'No Abort'
  6. nnpro

    nnpro New Member

    Part 1

    Bellow is the requested information.

    root@pro [~]# /usr/local/lsws/fcgi-bin/lsphp5 -i
    phpinfo()
    PHP Version => 5.2.17

    System => Linux pro.hostcom.at 2.6.32-379.22.1.lve1.2.14.el6.x86_64 #1 SMP Wed Mar 6 15:12:30 EET 2013 x86_64
    Build Date => Mar 19 2013 13:11:48
    Configure Command => './configure' '--enable-bcmath' '--enable-calendar' '--enable-dbase' '--enable-exif' '--enable-ftp' '--enable-gd-native-ttf' '--enable-libxml' '--enable-magic-quotes' '--enable-mbstring' '--enable-pdo=shared' '--enable-soap' '--enable-sockets' '--enable-wddx' '--enable-zend-multibyte' '--enable-zip' '--prefix=/usr/local' '--with-bz2' '--with-curl=/opt/curlssl/' '--with-curlwrappers' '--with-freetype-dir=/usr' '--with-gd' '--with-gettext' '--with-imap=/opt/php_with_imap_client/' '--with-imap-ssl=/usr' '--with-jpeg-dir=/usr' '--with-kerberos' '--with-libdir=lib64' '--with-libexpat-dir=/usr' '--with-libxml-dir=/opt/xml2' '--with-libxml-dir=/opt/xml2/' '--with-mcrypt=/opt/libmcrypt/' '--with-mhash=/opt/mhash/' '--with-mime-magic' '--with-mysql=/usr' '--with-mysql-sock=/var/lib/mysql/mysql.sock' '--with-mysqli=/usr/bin/mysql_config' '--with-openssl=/usr' '--with-openssl-dir=/usr' '--with-pcre-regex=/opt/pcre' '--with-pdo-mysql=shared' '--with-pdo-sqlite=shared' '--with-pic' '--with-png-dir=/usr' '--with-pspell' '--with-sqlite=shared' '--with-tidy=/opt/tidy/' '--with-ttf' '--with-xmlrpc' '--with-xpm-dir=/usr' '--with-xsl=/opt/xslt/' '--with-zlib' '--with-zlib-dir=/usr' '--with-litespeed'
    Server API => LiteSpeed V6.1
    Virtual Directory Support => disabled
    Configuration File (php.ini) Path => /usr/local/lib
    Loaded Configuration File => /usr/local/lib/php.ini
    Scan this dir for additional .ini files => (none)
    additional .ini files parsed => (none)
    PHP API => 20041225
    PHP Extension => 20060613
    Zend Extension => 220060519
    Debug Build => no
    Thread Safety => disabled
    Zend Memory Manager => enabled
    IPv6 Support => enabled
    Registered PHP Streams => compress.zlib, compress.bzip2, dict, ftp, ftps, gopher, http, https, imap, imaps, pop3, pop3s, rtsp, smtp, smtps, telnet, tftp, php, file, data, zip
    Registered Stream Socket Transports => tcp, udp, unix, udg, ssl, sslv3, sslv2, tls
    Registered Stream Filters => zlib.*, bzip2.*, convert.iconv.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed


    This program makes use of the Zend Scripting Language Engine:
    Zend Engine v2.2.0, Copyright (c) 1998-2010 Zend Technologies
    with the ionCube PHP Loader v4.2.2, Copyright (c) 2002-2012, by ionCube Ltd., and
    with Zend Optimizer v3.3.9, Copyright (c) 1998-2009, by Zend Technologies


    _______________________________________________________________________
  7. nnpro

    nnpro New Member

    Part 2

    Configuration

    PHP Core

    Directive => Local Value => Master Value
    allow_call_time_pass_reference => On => On
    allow_url_fopen => On => On
    allow_url_include => Off => Off
    always_populate_raw_post_data => Off => Off
    arg_separator.input => & => &
    arg_separator.output => & => &
    asp_tags => Off => Off
    auto_append_file => no value => no value
    auto_globals_jit => On => On
    auto_prepend_file => no value => no value
    browscap => no value => no value
    default_charset => no value => no value
    default_mimetype => text/html => text/html
    define_syslog_variables => Off => Off
    detect_unicode => On => On
    disable_classes => no value => no value
    disable_functions => no value => no value
    display_errors => On => On
    display_startup_errors => Off => Off
    doc_root => no value => no value
    docref_ext => no value => no value
    docref_root => no value => no value
    enable_dl => On => On
    error_append_string => no value => no value
    error_log => error_log => error_log
    error_prepend_string => no value => no value
    error_reporting => 6135 => 6135
    expose_php => On => On
    extension_dir => /usr/local/lib/php/extensions/no-debug-non-zts-20060613 => /usr/local/lib/php/extensions/no-debug-non-zts-20060613
    file_uploads => On => On
    highlight.bg => #FFFFFF => #FFFFFF
    highlight.comment => #FF8000 => #FF8000
    highlight.default => #0000BB => #0000BB
    highlight.html => #000000 => #000000
    highlight.keyword => #007700 => #007700
    highlight.string => #DD0000 => #DD0000
    html_errors => Off => On
    ignore_repeated_errors => Off => Off
    ignore_repeated_source => Off => Off
    ignore_user_abort => Off => Off
    implicit_flush => On => Off
    include_path => .:/usr/lib/php:/usr/local/lib/php => .:/usr/lib/php:/usr/local/lib/php
    log_errors => On => On
    log_errors_max_len => 1024 => 1024
    magic_quotes_gpc => On => On
    magic_quotes_runtime => Off => Off
    magic_quotes_sybase => Off => Off
    mail.force_extra_parameters => no value => no value
    max_execution_time => 0 => 1200
    max_file_uploads => 20 => 20
    max_input_nesting_level => 64 => 64
    max_input_time => -1 => 1200
    max_input_vars => 1000 => 1000
    memory_limit => 512M => 512M
    open_basedir => no value => no value
    output_buffering => 0 => no value
    output_handler => no value => no value
    post_max_size => 512M => 512M
    precision => 12 => 12
    realpath_cache_size => 16K => 16K
    realpath_cache_ttl => 120 => 120
    register_argc_argv => On => On
    register_globals => Off => Off
    register_long_arrays => On => On
    report_memleaks => On => On
    report_zend_debug => Off => On
    safe_mode => Off => Off
    safe_mode_exec_dir => /usr/local/php/bin => /usr/local/php/bin
    safe_mode_gid => Off => Off
    safe_mode_include_dir => no value => no value
    sendmail_from => no value => no value
    sendmail_path => /usr/sbin/sendmail -t -i => /usr/sbin/sendmail -t -i
    serialize_precision => 100 => 100
    short_open_tag => On => On
    SMTP => localhost => localhost
    smtp_port => 25 => 25
    sql.safe_mode => Off => Off
    track_errors => Off => Off
    unserialize_callback_func => no value => no value
    upload_max_filesize => 512M => 512M
    upload_tmp_dir => no value => no value
    user_dir => no value => no value
    variables_order => EGPCS => EGPCS
    xmlrpc_error_number => 0 => 0
    xmlrpc_errors => Off => Off
    y2k_compliance => On => On
    zend.ze1_compatibility_mode => Off => Off

    bcmath

    BCMath support => enabled

    bz2

    BZip2 Support => Enabled
    Stream Wrapper support => compress.bz2://
    Stream Filter support => bzip2.decompress, bzip2.compress
    BZip2 Version => 1.0.5, 10-Dec-2007

    calendar

    Calendar support => enabled

    ctype

    ctype functions => enabled

    curl

    cURL support => enabled
    cURL Information => libcurl/7.24.0 OpenSSL/1.0.0 zlib/1.2.3 libidn/1.18

    date

    date/time support => enabled
    "Olson" Timezone Database Version => 0.system
    Timezone Database => internal
    Default timezone => Europe/Vienna

    Directive => Local Value => Master Value
    date.default_latitude => 31.7667 => 31.7667
    date.default_longitude => 35.2333 => 35.2333
    date.sunrise_zenith => 90.583333 => 90.583333
    date.sunset_zenith => 90.583333 => 90.583333
    date.timezone => Europe/Vienna => Europe/Vienna

    dom

    DOM/XML => enabled
    DOM/XML API Version => 20031129
    libxml Version => 2.9.0
    HTML Support => enabled
    XPath Support => enabled
    XPointer Support => enabled
    Schema Support => enabled
    RelaxNG Support => enabled

    exif

    EXIF Support => enabled
    EXIF Version => 1.4 $Id: exif.c 293036 2010-01-03 09:23:27Z sebastian $
    Supported EXIF Version => 0220
    Supported filetypes => JPEG,TIFF

    filter

    Input Validation and Filtering => enabled
    Revision => $Revision: 298196 $

    Directive => Local Value => Master Value
    filter.default => unsafe_raw => unsafe_raw
    filter.default_flags => no value => no value
  8. nnpro

    nnpro New Member

    Part 3

    ftp

    FTP support => enabled

    gd

    GD Support => enabled
    GD Version => bundled (2.0.34 compatible)
    FreeType Support => enabled
    FreeType Linkage => with freetype
    FreeType Version => 2.3.11
    GIF Read Support => enabled
    GIF Create Support => enabled
    JPG Support => enabled
    PNG Support => enabled
    WBMP Support => enabled
    XPM Support => enabled
    XBM Support => enabled

    gettext

    GetText Support => enabled

    hash

    hash support => enabled
    Hashing Engines => md2 md4 md5 sha1 sha256 sha384 sha512 ripemd128 ripemd160 ripemd256 ripemd320 whirlpool tiger128,3 tiger160,3 tiger192,3 tiger128,4 tiger160,4 tiger192,4 snefru gost adler32 crc32 crc32b haval128,3 haval160,3 haval192,3 haval224,3 haval256,3 haval128,4 haval160,4 haval192,4 haval224,4 haval256,4 haval128,5 haval160,5 haval192,5 haval224,5 haval256,5

    iconv

    iconv support => enabled
    iconv implementation => glibc
    iconv library version => 2.12

    Directive => Local Value => Master Value
    iconv.input_encoding => ISO-8859-1 => ISO-8859-1
    iconv.internal_encoding => ISO-8859-1 => ISO-8859-1
    iconv.output_encoding => ISO-8859-1 => ISO-8859-1

    imap

    IMAP c-Client Version => 2007f
    SSL Support => enabled
    Kerberos Support => enabled

    json

    json support => enabled
    json version => 1.2.1

    libxml

    libXML support => active
    libXML Version => 2.9.0
    libXML streams => enabled

    mbstring

    Multibyte Support => enabled
    Multibyte string engine => libmbfl
    Multibyte (japanese) regex support => enabled
    Multibyte regex (oniguruma) version => 4.4.4
    Multibyte regex (oniguruma) backtrack check => On

    mbstring extension makes use of "streamable kanji code filter and converter", which is distributed under the GNU Lesser General Public License version 2.1.

    Directive => Local Value => Master Value
    mbstring.detect_order => no value => no value
    mbstring.encoding_translation => Off => Off
    mbstring.func_overload => 0 => 0
    mbstring.http_input => pass => pass
    mbstring.http_output => pass => pass
    mbstring.internal_encoding => no value => no value
    mbstring.language => neutral => neutral
    mbstring.script_encoding => no value => no value
    mbstring.strict_detection => Off => Off
    mbstring.substitute_character => no value => no value

    mcrypt

    mcrypt support => enabled
    Version => 2.5.8
    Api No => 20021217
    Supported ciphers => cast-128 gost rijndael-128 twofish arcfour cast-256 loki97 rijndael-192 saferplus wake blowfish-compat des rijndael-256 serpent xtea blowfish enigma rc2 tripledes
    Supported modes => cbc cfb ctr ecb ncfb nofb ofb stream

    Directive => Local Value => Master Value
    mcrypt.algorithms_dir => no value => no value
    mcrypt.modes_dir => no value => no value

    mhash

    MHASH support => Enabled
    MHASH API Version => 20060101

    mime_magic

    mime_magic support => enabled

    Directive => Local Value => Master Value
    mime_magic.debug => Off => Off
    mime_magic.magicfile => /usr/local/apache/conf/magic => /usr/local/apache/conf/magic

    mysql

    MySQL Support => enabled
    Active Persistent Links => 0
    Active Links => 0
    Client API version => 5.5.31
    MYSQL_MODULE_TYPE => external
    MYSQL_SOCKET => /var/lib/mysql/mysql.sock
    MYSQL_INCLUDE => -I/usr/include/mysql
    MYSQL_LIBS => -L/usr/lib64 -lmysqlclient

    Directive => Local Value => Master Value
    mysql.allow_persistent => On => On
    mysql.connect_timeout => 120 => 120
    mysql.default_host => no value => no value
    mysql.default_password => no value => no value
    mysql.default_port => no value => no value
    mysql.default_socket => no value => no value
    mysql.default_user => no value => no value
    mysql.max_links => Unlimited => Unlimited
    mysql.max_persistent => Unlimited => Unlimited
    mysql.trace_mode => Off => Off

    mysqli

    MysqlI Support => enabled
    Client API library version => 5.5.31
    Client API header version => 5.5.30
    MYSQLI_SOCKET => /var/lib/mysql/mysql.sock

    Directive => Local Value => Master Value
    mysqli.default_host => no value => no value
    mysqli.default_port => 3306 => 3306
    mysqli.default_pw => no value => no value
    mysqli.default_socket => no value => no value
    mysqli.default_user => no value => no value
    mysqli.max_links => Unlimited => Unlimited
    mysqli.reconnect => Off => Off

    openssl

    OpenSSL support => enabled
    OpenSSL Version => OpenSSL 1.0.0-fips 29 Mar 2010

    pcre

    PCRE (Perl Compatible Regular Expressions) Support => enabled
    PCRE Library Version => 8.21 2011-12-12

    Directive => Local Value => Master Value
    pcre.backtrack_limit => 100000 => 100000
    pcre.recursion_limit => 100000 => 100000

    PDO

    PDO support => enabled
    PDO drivers => sqlite, sqlite2, mysql

    pdo_mysql

    PDO Driver for MySQL, client library version => 5.5.31

    pdo_sqlite

    PDO Driver for SQLite 3.x => enabled
    PECL Module version => (bundled) 1.0.1 $Id: pdo_sqlite.c 293036 2010-01-03 09:23:27Z sebastian $
    SQLite Library => 3.3.7

    posix

    Revision => $Revision: 293036 $

    pspell

    PSpell Support => enabled

    Reflection

    Reflection => enabled
    Version => $Id: php_reflection.c 300129 2010-06-03 00:43:37Z felipe $

    session

    Session Support => enabled
    Registered save handlers => files user sqlite
    Registered serializer handlers => php php_binary wddx

    Directive => Local Value => Master Value
    session.auto_start => Off => Off
    session.bug_compat_42 => On => On
    session.bug_compat_warn => On => On
    session.cache_expire => 180 => 180
    session.cache_limiter => nocache => nocache
    session.cookie_domain => no value => no value
    session.cookie_httponly => Off => Off
    session.cookie_lifetime => 0 => 0
    session.cookie_path => / => /
    session.cookie_secure => Off => Off
    session.entropy_file => no value => no value
    session.entropy_length => 0 => 0
    session.gc_divisor => 100 => 100
    session.gc_maxlifetime => 1440 => 1440
    session.gc_probability => 1 => 1
    session.hash_bits_per_character => 4 => 4
    session.hash_function => 0 => 0
    session.name => PHPSESSID => PHPSESSID
    session.referer_check => no value => no value
    session.save_handler => files => files
    session.save_path => /tmp => /tmp
    session.serialize_handler => php => php
    session.use_cookies => On => On
    session.use_only_cookies => Off => Off
    session.use_trans_sid => 0 => 0

    SimpleXML

    Simplexml support => enabled
    Revision => $Revision: 299016 $
    Schema support => enabled

    soap

    Soap Client => enabled
    Soap Server => enabled

    Directive => Local Value => Master Value
    soap.wsdl_cache => 1 => 1
    soap.wsdl_cache_dir => /tmp => /tmp
    soap.wsdl_cache_enabled => 1 => 1
    soap.wsdl_cache_limit => 5 => 5
    soap.wsdl_cache_ttl => 86400 => 86400

    sockets

    Sockets Support => enabled

    SPL

    SPL support => enabled
    Interfaces => Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject
    Classes => AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, DirectoryIterator, DomainException, EmptyIterator, FilterIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RecursiveRegexIterator, RegexIterator, RuntimeException, SimpleXMLIterator, SplFileInfo, SplFileObject, SplObjectStorage, SplTempFileObject, UnderflowException, UnexpectedValueException

    SQLite

    SQLite support => enabled
    PECL Module version => 2.0-dev $Id: sqlite.c 298697 2010-04-28 12:10:10Z iliaa $
    SQLite Library => 2.8.17
    SQLite Encoding => iso8859

    Directive => Local Value => Master Value
    sqlite.assoc_case => 0 => 0

    standard

    Regex Library => Bundled library enabled
    Dynamic Library Support => enabled
    Path to sendmail => /usr/sbin/sendmail -t -i

    Directive => Local Value => Master Value
    assert.active => 1 => 1
    assert.bail => 0 => 0
    assert.callback => no value => no value
    assert.quiet_eval => 0 => 0
    assert.warning => 1 => 1
    auto_detect_line_endings => 0 => 0
    default_socket_timeout => 120 => 120
    safe_mode_allowed_env_vars => PHP_ => PHP_
    safe_mode_protected_env_vars => LD_LIBRARY_PATH => LD_LIBRARY_PATH
    url_rewriter.tags => a=href,area=href,frame=src,input=src,form=,fieldset= => a=href,area=href,frame=src,input=src,form=,fieldset=
    user_agent => no value => no value

    tidy

    Tidy support => enabled
    libTidy Release => 25 March 2009
    Extension Version => 2.0 ($Id: tidy.c 293036 2010-01-03 09:23:27Z sebastian $)

    Directive => Local Value => Master Value
    tidy.clean_output => 0 => 0
    tidy.default_config => no value => no value

    tokenizer

    Tokenizer Support => enabled

    wddx

    WDDX Support => enabled
    WDDX Session Serializer => enabled
  9. nnpro

    nnpro New Member

    Part 4 of 4

    XCache

    XCache Support => enabled
    Version => 2.0.1
    Modules Built => cacher
    Readonly Protection => N/A
    Cache Init Time => 1970-01-01 01:00:00
    Cache Instance Id => 0
    Opcode Cache => disabled
    Variable Cache => disabled
    Shared Memory Schemes => mmap

    Directive => Local Value => Master Value
    xcache.admin.enable_auth => On => On
    xcache.cacher => On => On
    xcache.coredump_directory => no value => no value
    xcache.count => 1 => 1
    xcache.experimental => Off => Off
    xcache.gc_interval => 0 => 0
    xcache.mmap_path => /dev/zero => /dev/zero
    xcache.readonly_protection => Off => Off
    xcache.shm_scheme => mmap => mmap
    xcache.size => 0 => 0
    xcache.slots => 8K => 8K
    xcache.stat => On => On
    xcache.test => Off => Off
    xcache.ttl => 0 => 0
    xcache.var_count => 1 => 1
    xcache.var_gc_interval => 300 => 300
    xcache.var_maxttl => 0 => 0
    xcache.var_size => 0 => 0
    xcache.var_slots => 8K => 8K
    xcache.var_ttl => 0 => 0

    xml

    XML Support => active
    XML Namespace Support => active
    EXPAT Version => expat_2.0.1

    xmlreader

    XMLReader => enabled

    xmlrpc

    core library version => xmlrpc-epi v. 0.51
    php extension version => 0.51
    author => Dan Libby
    homepage => http://xmlrpc-epi.sourceforge.net
    open sourced by => Epinions.com

    xmlwriter

    XMLWriter => enabled

    xsl

    XSL => enabled
    libxslt Version => 1.1.27
    libxslt compiled against libxml Version => 2.9.0
    EXSLT => enabled
    libexslt Version => 1.1.27

    Zend Optimizer

    Optimization Pass 1 => enabled
    Optimization Pass 2 => enabled
    Optimization Pass 3 => enabled
    Optimization Pass 4 => enabled
    Optimization Pass 9 => enabled
    Zend Loader => enabled
    License Path =>
    Obfuscation level => 3

    zip

    Zip => enabled
    Extension Version => $Id: php_zip.c 305848 2010-11-30 11:04:06Z pajoye $
    Zip version => 1.8.11
    Libzip version => 0.9.0

    zlib

    ZLib Support => enabled
    Stream Wrapper support => compress.zlib://
    Stream Filter support => zlib.inflate, zlib.deflate
    Compiled Version => 1.2.3
    Linked Version => 1.2.3

    Directive => Local Value => Master Value
    zlib.output_compression => Off => Off
    zlib.output_compression_level => -1 => -1
    zlib.output_handler => no value => no value

    Additional Modules

    Module Name
    dbase
    ionCube Loader
    litespeed

    Environment

    Variable => Value
    HOSTNAME => pro.hostcom.at
    TERM => screen
    SHELL => /bin/bash
    HISTSIZE => 1000
    SSH_CLIENT => 75.102.7.18 43915 22
    SSH_TTY => /dev/pts/1
    USER => root
    LS_COLORS => rs=0:di=01;34:ln=01;36:mh=00:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:eek:r=40;31;01:su=37;41:sg=30;43:ca=30;41:tw=30;42:eek:w=34;42:st=37;44:ex=01;32:*.tar=01;31:*.tgz=01;31:*.arj=01;31:*.taz=01;31:*.lzh=01;31:*.lzma=01;31:*.tlz=01;31:*.txz=01;31:*.zip=01;31:*.z=01;31:*.Z=01;31:*.dz=01;31:*.gz=01;31:*.lz=01;31:*.xz=01;31:*.bz2=01;31:*.bz=01;31:*.tbz=01;31:*.tbz2=01;31:*.tz=01;31:*.deb=01;31:*.rpm=01;31:*.jar=01;31:*.rar=01;31:*.ace=01;31:*.zoo=01;31:*.cpio=01;31:*.7z=01;31:*.rz=01;31:*.jpg=01;35:*.jpeg=01;35:*.gif=01;35:*.bmp=01;35:*.pbm=01;35:*.pgm=01;35:*.ppm=01;35:*.tga=01;35:*.xbm=01;35:*.xpm=01;35:*.tif=01;35:*.tiff=01;35:*.png=01;35:*.svg=01;35:*.svgz=01;35:*.mng=01;35:*.pcx=01;35:*.mov=01;35:*.mpg=01;35:*.mpeg=01;35:*.m2v=01;35:*.mkv=01;35:*.ogm=01;35:*.mp4=01;35:*.m4v=01;35:*.mp4v=01;35:*.vob=01;35:*.qt=01;35:*.nuv=01;35:*.wmv=01;35:*.asf=01;35:*.rm=01;35:*.rmvb=01;35:*.flc=01;35:*.avi=01;35:*.fli=01;35:*.flv=01;35:*.gl=01;35:*.dl=01;35:*.xcf=01;35:*.xwd=01;35:*.yuv=01;35:*.cgm=01;35:*.emf=01;35:*.axv=01;35:*.anx=01;35:*.ogv=01;35:*.ogx=01;35:*.aac=00;36:*.au=00;36:*.flac=00;36:*.mid=00;36:*.midi=00;36:*.mka=00;36:*.mp3=00;36:*.mpc=00;36:*.ogg=00;36:*.ra=00;36:*.wav=00;36:*.axa=00;36:*.oga=00;36:*.spx=00;36:*.xspf=00;36:
    MAIL => /var/spool/mail/root
    PATH => /usr/local/jdk/bin:/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/local/bin:/usr/X11R6/bin:/root/bin
    PWD => /root
    JAVA_HOME => /usr/local/jdk
    EDITOR => pico
    LANG => en_US.UTF-8
    HISTCONTROL => ignoredups
    SHLVL => 1
    HOME => /root
    LS_OPTIONS => --color=tty -F -a -b -T 0
    LOGNAME => root
    VISUAL => pico
    CVS_RSH => ssh
    CLASSPATH => .:/usr/local/jdk/lib/classes.zip
    SSH_CONNECTION => 75.102.7.18 43915 37.235.1.25 22
    LESSOPEN => |/usr/bin/lesspipe.sh %s
    G_BROKEN_FILENAMES => 1
    _ => /usr/local/lsws/fcgi-bin/lsphp5

    PHP Variables

    Variable => Value
    _SERVER["HOSTNAME"] => pro.hostcom.at
    _SERVER["TERM"] => screen
    _SERVER["SHELL"] => /bin/bash
    _SERVER["HISTSIZE"] => 1000
    _SERVER["SSH_CLIENT"] => 75.102.7.18 43915 22
    _SERVER["SSH_TTY"] => /dev/pts/1
    _SERVER["USER"] => root
    _SERVER["LS_COLORS"] => rs=0:di=01;34:ln=01;36:mh=00:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:eek:r=40;31;01:su=37;41:sg=30;43:ca=30;41:tw=30;42:eek:w=34;42:st=37;44:ex=01;32:*.tar=01;31:*.tgz=01;31:*.arj=01;31:*.taz=01;31:*.lzh=01;31:*.lzma=01;31:*.tlz=01;31:*.txz=01;31:*.zip=01;31:*.z=01;31:*.Z=01;31:*.dz=01;31:*.gz=01;31:*.lz=01;31:*.xz=01;31:*.bz2=01;31:*.bz=01;31:*.tbz=01;31:*.tbz2=01;31:*.tz=01;31:*.deb=01;31:*.rpm=01;31:*.jar=01;31:*.rar=01;31:*.ace=01;31:*.zoo=01;31:*.cpio=01;31:*.7z=01;31:*.rz=01;31:*.jpg=01;35:*.jpeg=01;35:*.gif=01;35:*.bmp=01;35:*.pbm=01;35:*.pgm=01;35:*.ppm=01;35:*.tga=01;35:*.xbm=01;35:*.xpm=01;35:*.tif=01;35:*.tiff=01;35:*.png=01;35:*.svg=01;35:*.svgz=01;35:*.mng=01;35:*.pcx=01;35:*.mov=01;35:*.mpg=01;35:*.mpeg=01;35:*.m2v=01;35:*.mkv=01;35:*.ogm=01;35:*.mp4=01;35:*.m4v=01;35:*.mp4v=01;35:*.vob=01;35:*.qt=01;35:*.nuv=01;35:*.wmv=01;35:*.asf=01;35:*.rm=01;35:*.rmvb=01;35:*.flc=01;35:*.avi=01;35:*.fli=01;35:*.flv=01;35:*.gl=01;35:*.dl=01;35:*.xcf=01;35:*.xwd=01;35:*.yuv=01;35:*.cgm=01;35:*.emf=01;35:*.axv=01;35:*.anx=01;35:*.ogv=01;35:*.ogx=01;35:*.aac=00;36:*.au=00;36:*.flac=00;36:*.mid=00;36:*.midi=00;36:*.mka=00;36:*.mp3=00;36:*.mpc=00;36:*.ogg=00;36:*.ra=00;36:*.wav=00;36:*.axa=00;36:*.oga=00;36:*.spx=00;36:*.xspf=00;36:
    _SERVER["MAIL"] => /var/spool/mail/root
    _SERVER["PATH"] => /usr/local/jdk/bin:/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/local/bin:/usr/X11R6/bin:/root/bin
    _SERVER["PWD"] => /root
    _SERVER["JAVA_HOME"] => /usr/local/jdk
    _SERVER["EDITOR"] => pico
    _SERVER["LANG"] => en_US.UTF-8
    _SERVER["HISTCONTROL"] => ignoredups
    _SERVER["SHLVL"] => 1
    _SERVER["HOME"] => /root
    _SERVER["LS_OPTIONS"] => --color=tty -F -a -b -T 0
    _SERVER["LOGNAME"] => root
    _SERVER["VISUAL"] => pico
    _SERVER["CVS_RSH"] => ssh
    _SERVER["CLASSPATH"] => .:/usr/local/jdk/lib/classes.zip
    _SERVER["SSH_CONNECTION"] => 75.102.7.18 43915 37.235.1.25 22
    _SERVER["LESSOPEN"] => |/usr/bin/lesspipe.sh %s
    _SERVER["G_BROKEN_FILENAMES"] => 1
    _SERVER["_"] => /usr/local/lsws/fcgi-bin/lsphp5
    _SERVER["PHP_SELF"] =>
    _SERVER["SCRIPT_NAME"] =>
    _SERVER["SCRIPT_FILENAME"] =>
    _SERVER["PATH_TRANSLATED"] =>
    _SERVER["DOCUMENT_ROOT"] =>
    _SERVER["REQUEST_TIME"] => 1371459383
    _SERVER["argv"] => Array
    (
    )

    _SERVER["argc"] => 0
    _ENV["HOSTNAME"] => pro.hostcom.at
    _ENV["TERM"] => screen
    _ENV["SHELL"] => /bin/bash
    _ENV["HISTSIZE"] => 1000
    _ENV["SSH_CLIENT"] => 75.102.7.18 43915 22
    _ENV["SSH_TTY"] => /dev/pts/1
    _ENV["USER"] => root
    _ENV["LS_COLORS"] => rs=0:di=01;34:ln=01;36:mh=00:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:eek:r=40;31;01:su=37;41:sg=30;43:ca=30;41:tw=30;42:eek:w=34;42:st=37;44:ex=01;32:*.tar=01;31:*.tgz=01;31:*.arj=01;31:*.taz=01;31:*.lzh=01;31:*.lzma=01;31:*.tlz=01;31:*.txz=01;31:*.zip=01;31:*.z=01;31:*.Z=01;31:*.dz=01;31:*.gz=01;31:*.lz=01;31:*.xz=01;31:*.bz2=01;31:*.bz=01;31:*.tbz=01;31:*.tbz2=01;31:*.tz=01;31:*.deb=01;31:*.rpm=01;31:*.jar=01;31:*.rar=01;31:*.ace=01;31:*.zoo=01;31:*.cpio=01;31:*.7z=01;31:*.rz=01;31:*.jpg=01;35:*.jpeg=01;35:*.gif=01;35:*.bmp=01;35:*.pbm=01;35:*.pgm=01;35:*.ppm=01;35:*.tga=01;35:*.xbm=01;35:*.xpm=01;35:*.tif=01;35:*.tiff=01;35:*.png=01;35:*.svg=01;35:*.svgz=01;35:*.mng=01;35:*.pcx=01;35:*.mov=01;35:*.mpg=01;35:*.mpeg=01;35:*.m2v=01;35:*.mkv=01;35:*.ogm=01;35:*.mp4=01;35:*.m4v=01;35:*.mp4v=01;35:*.vob=01;35:*.qt=01;35:*.nuv=01;35:*.wmv=01;35:*.asf=01;35:*.rm=01;35:*.rmvb=01;35:*.flc=01;35:*.avi=01;35:*.fli=01;35:*.flv=01;35:*.gl=01;35:*.dl=01;35:*.xcf=01;35:*.xwd=01;35:*.yuv=01;35:*.cgm=01;35:*.emf=01;35:*.axv=01;35:*.anx=01;35:*.ogv=01;35:*.ogx=01;35:*.aac=00;36:*.au=00;36:*.flac=00;36:*.mid=00;36:*.midi=00;36:*.mka=00;36:*.mp3=00;36:*.mpc=00;36:*.ogg=00;36:*.ra=00;36:*.wav=00;36:*.axa=00;36:*.oga=00;36:*.spx=00;36:*.xspf=00;36:
    _ENV["MAIL"] => /var/spool/mail/root
    _ENV["PATH"] => /usr/local/jdk/bin:/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/local/bin:/usr/X11R6/bin:/root/bin
    _ENV["PWD"] => /root
    _ENV["JAVA_HOME"] => /usr/local/jdk
    _ENV["EDITOR"] => pico
    _ENV["LANG"] => en_US.UTF-8
    _ENV["HISTCONTROL"] => ignoredups
    _ENV["SHLVL"] => 1
    _ENV["HOME"] => /root
    _ENV["LS_OPTIONS"] => --color=tty -F -a -b -T 0
    _ENV["LOGNAME"] => root
    _ENV["VISUAL"] => pico
    _ENV["CVS_RSH"] => ssh
    _ENV["CLASSPATH"] => .:/usr/local/jdk/lib/classes.zip
    _ENV["SSH_CONNECTION"] => 75.102.7.18 43915 37.235.1.25 22
    _ENV["LESSOPEN"] => |/usr/bin/lesspipe.sh %s
    _ENV["G_BROKEN_FILENAMES"] => 1
    _ENV["_"] => /usr/local/lsws/fcgi-bin/lsphp5

    PHP License
    This program is free software; you can redistribute it and/or modify
    it under the terms of the PHP License as published by the PHP Group
    and included in the distribution in the file: LICENSE

    This program is distributed in the hope that it will be useful,
    but WITHOUT ANY WARRANTY; without even the implied warranty of
    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

    If you did not receive a copy of the PHP license, or have any
    questions about PHP licensing, please contact license@
  10. nnpro

    nnpro New Member

    @webizen:
    did not work unfortunaly
  11. NiteWave

    NiteWave Administrator

    have you tried
    ?
  12. nnpro

    nnpro New Member

    there is no automated way to revert litespeed version, and I don't see this explained in the documentation, is there any procedure for downgrade of litespeed on a cPanel based server?
  13. nnpro

    nnpro New Member

    Any news on that please?
    Thanks
  14. nnpro

    nnpro New Member

    Found it: litespeed console under Actions >> Version Manager
    it was running 4.2.3 > I changed it to 4.2.2

    I just tested one of the shops again but I had the same resulte: killed after 60 seconds.
    Any additional ideas?
  15. NiteWave

    NiteWave Administrator

    it looks like for this issue, have to login your issue to collect more info.
    please PM the root access so that speed up the trouble-shooting process.
  16. nnpro

    nnpro New Member

    @NiteWave I just wanted to send the PN but I am told that you account-limit does not allow any more additional PNs you should delete some :) please let me know where I can send you the PN or an email. Thanks
  17. NiteWave

    NiteWave Administrator

    Sorry, please try again.
  18. NiteWave

    NiteWave Administrator

    status update:

    1st, not likely lsws upgrade caused the probem.

    nnpro has switched back to lsws 4.1.13 but issue still exist -- this has eliminated the possibility which the issue may due to new features from 4.2+

    2nd, it's been hard to capture reproduce the issue.
    finally, nnpro's observation is php script running over 60 seconds will cause trouble; within 60 seconds looks fine. so he created a simple scripts which last 70 seconds to let me test:
    PHP:
    #cat time.php
    <?php
            $timeInSeconds 
    70;

            
    $start microtime(true);
            
    $end $start $timeInSeconds;
            
    $diff $end $start;
            echo 
    'start: '.$start.'<br />';
            while (
    $start $end)
            {
                    
    $start microtime(true);
            }
            echo 
    'end: '.$end.'<br />';
            echo 
    'difference: '.$diff;

    ?>
    here's my test results:
    1)in my chrome, 100% fail!
    No data received
    Unable to load the webpage because the server sent no data.
    Here are some suggestions:
    Reload this webpage later.
    Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.

    google above error message, too many too many results and can't find out a close one.

    if 30 seconds, that's ok, chrome see the result returned by php correctly.

    2)in firefox, most time it succeeded, some time it failed.

    3)strace the backend php process, not killed, completed normally

    4)asked nnpro to put time.php under a https://, he said it succeeded in chrome. then he tried to http:// again. guess what ? succeeded as well!

    so far the observation is:
    it looks dangerous for a http request which will be idle over 60 seconds.
    either the client(especially chrome) or the server may think(wrongly) the connection has been closed by the peer, but actually not, due to unstable network status by various unknown reasons.
    in contrast, https is more stable and reliable.

    not sure any web server have been aware of such issue and give any workaround or solution. so in user's experience, the web server is much stable and predictable.

    in application's standpoint, any action is known to take long time, need display a "progress bar" alike to user. otherwise, user may have bad experience to the application.

    above is still in progress, not a final conclusion yet.
  19. ManagerJosh

    ManagerJosh New Member

    Not to hijack this thread but our server was humming along quite nicely until the last 48 hours when one of the interworx accounts started crying out foul and spitting back out 500 Errors.

    The behavior is very similar to what is being described here, where the some aspects of a script simply are being killed over where as other aspects of a script aren't.

    More importantly it works sometimes and other times it doesn't.

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