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--- litespeed_wiki:cache:litemage:troubleshooting:front-end-timeout-too-soon [2016/05/09 17:33]
Long Hu
+++ litespeed_wiki:cache:litemage:troubleshooting:front-end-timeout-too-soon [2017/05/05 21:07]
Lisa Clarke
@@ Line 1: / Line 1: @@
+~~NOTOC~~
 ====== Magento front-end session timing out too soon ======
-**Problem**:Magento site is timing out faster for users than your current "Cookie Lifetime" setting (default is 3600 seconds), PHP’s session.gc_maxlifetime parameter may be the problem.
+====Problem====
+The Magento site is timing out soon while **Cookie Lifetime** in Magento configuration set to default 3600 seconds.
-Firstly, check your "Cookie Lifetime" setting to ensure it is set correctly by logging in to the Magento Admin Panel and navigating to System -> Configuration and clicking "Web" under "GENERAL" in the left side menu. Look under "Session Cookie Management" for "Cookie Lifetime" and make sure that it is set as intended (in seconds).
+====Cause====
+PHP’s **session.gc_maxlifetime** was set to be a small number so PHP cleared the session data before Magento had the chance to access it.
-Assuming that this was not the issue, open your sites php.ini file and look for "session.gc_maxlifetime".  If this is set to a smaller total number of seconds than your Magento "Cookie Lifetime" setting, PHP will clear the session data before Magento has the chance.
+====Solution====
+Set **session.gc_maxlifetime** in the site's php.ini to a number larger than the **Cookie Lifetime**.
-To fix this simply set "session.gc_maxlifetime" to a number greater than or equal to "Cookie Lifetime" and save your php.ini file.
+To check **Cookie Lifetime** in Magento:
+  -Log in to Magento Admin Panel
+  -Navigate to System -> Configuration -> Web -> GENERAL
+  -Look under **Session Cookie Management** for **Cookie Lifetime**
+  -Make sure it is set as intended (in seconds).