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--- litespeed_wiki:cache:litemage:troubleshooting:live_chat_widget_does_not_show_up [2017/05/02 15:58]
Jackson Zhang
+++ litespeed_wiki:cache:litemage:troubleshooting:live_chat_widget_does_not_show_up [2017/05/03 13:39]
Michael Alegre Edited for grammer and improved formatting.
@@ Line 1: / Line 1: @@
-===== Live chat widget does not show up =====
+~~NOTOC~~
-Problem: live chat widget does not show up.
+===== Live Chat Widget Not Showing Up =====
-Reason: Live chat widget was added to footer template, but not through regular layout.xml, but widget.xml
+==== Symptoms ====
+  * Live chat widget does not show up.
-Exception log shows:
+==== Cause ====
+The live chat widget was not added to the footer template through the usual layout.xml file, but through widget.xml
+In this case, the exception log will show something similar to the following:
   #0 /home/user1/public_html/app/code/core/Mage/Core/Model/Layout.php(495): Mage::throwException('Invalid block t...')
   #1 /home/user1/public_html/app/code/core/Mage/Core/Model/Layout.php(437): Mage_Core_Model_Layout-
@@ Line 12: / Line 16: @@
   >createBlock('chatbox/chatbox', '48958d0b714472a...')
-Solution: The footer block cannot load widget block properly, hence hole punch for public footer block needs to be disabled.
+==== Solution ====
+Because the footer block cannot load the widget block properly, hole-punching for the public footer block needs to be disabled.
-How to disable hole punch for footer plock? You will need to modify config.xml file and remove(comment out) footer section.
+This can be accomplished by modifying ''config.xml'' to remove(comment out) the footer section.
   cd app/code/community/Litespeed/Litemage/etc/
   vi config.xml
-Simply remove the following or use <!--   --> to comment it out.
+Remove the following:
-                <footer>
+<code>
-                    <access>public</access>
+<footer>
-                    <blocks>footer</blocks>
+    <access>public</access>
-                </footer>
+    <blocks>footer</blocks>
+</footer>
+</code>
-Please be aware that config.xml will be overridden by LiteMage upgrade. You will need to do the above change again after the upgrade. You can not keep the old config file and copy over after the upgrade, as new fields will be added for each upgrade.
+or use ''<!--   -->'' to comment that section out:
+<code>
+<!--  <footer>
+    <access>public</access>
+    <blocks>footer</blocks>
+</footer> -->
+</code>
+Please be aware that the ''config.xml'' file will be overwritten when updating LiteMage and the above changes will need to be repeated. **Do not use a copy of the old config file after updating** as new fields will be added with each update.