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litespeed_wiki:cache:litemage:troubleshooting:multi_site_product_update_show_one_site_only [2017/05/03 14:08] Jackson Zhang created |
litespeed_wiki:cache:litemage:troubleshooting:multi_site_product_update_show_one_site_only [2017/05/03 15:16] Michael Alegre Edited for grammer and improved formatting. |
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| - | ===== Cart can not be updated on one store on a multi-site setup ===== | + | ~~NOTOC~~ |
| - | On a multi-site Magento store setup on a cPanel server, products update only show on one site but not the other. Even tried to purge LiteMage cache, it still doesn't work. Why? Most likely due to the wrong virtual host cache root setup. | + | |
| - | Usually, virtual host cache root should be under /home/$USER/lscache and can not be in a centralized location such as RAM disk, especially for multi-site. If cache root is not at /home/$USER/, it could only be known to one site but not the other on multi-site environment. Please refer to [[litespeed_wiki:cache:common_installation:cpanel-shared| this wiki]] for cPanel environment cache root setup. | + | ====== Cart Not Updating On One Store In A Multi-site Setup ====== |
| - | Once the correct cache root is set and purge the cache, problem resolved. | + | ==== Symptoms ==== |
| + | * Product updates showing on one site but not the other. | ||
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| + | ==== Cause ==== | ||
| + | If LiteMage Cache has already been purged with no success, the cause is most likely due to an incorrect virtual host cache root setup. | ||
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| + | ==== Solution ==== | ||
| + | Usually, the virtual host cache root should be located under ''/home/$USER/lscache'' and cannot be in a centralized location, such as RAM disk, for multi-site setups. | ||
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| + | If cache root is not located under ''/home/$USER/'', it is likely that the other site cannot see these cached files. Please refer to our **[[litespeed_wiki:cache:common_installation:cpanel-shared| cPanel guide]]** for cPanel environment cache root setup. | ||
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| + | Once the correct cache root is set and the cache has been purged the problem should be resolved. | ||