Differences

This shows you the differences between two versions of the page.

--- litespeed_wiki:cache:litemage:troubleshooting:support [2016/05/03 14:02]
Michael Alegre
+++ litespeed_wiki:cache:litemage:troubleshooting:support [2017/05/01 14:44] (current)
Jackson Zhang
@@ Line 1: / Line 1: @@
-====== LiteMage Support ======
+====== LiteMage Support (Archive Version)======
-If you have any general questions about LiteMage, we provide free support on our [[https://www.litespeedtech.com/support/forum/|forum]].
+Please refer to this page for [[litespeed_wiki:cache:litemage:support_tiers|LiteMage Support]].
-If you are having any trouble with LiteMage installation, configuration, or troubleshooting, we provide a paid hourly support service. This service is fully refundable if we are not able to get LiteMage working for your custom site.
-To request these services, simply head to our [[https://store.litespeedtech.com/store/cart.php?gid=5|Support/Services]] page and click the "Order Now" button for "LiteMage Cache Setup".
+If you have any general questions about LiteMage, we provide free support on our [[https://www.litespeedtech.com/support/forum/|forum]].
-{{ :litespeed_wiki:cache:lmsupport.png?nolink |}}
+If you are having any trouble with LiteMage installation, configuration, or troubleshooting, we provide a paid hourly support service. This service is fully refundable if we are not able to get LiteMage working for your custom site.
-On the resulting page, select the level of customization of your Magento site and continue to checkout to place the order.
+To request these services, simply head to our [[https://store.litespeedtech.com/store/cart.php?gid=5|Support/Services]] page and click the "Order Now" button for "Hourly Support".
-{{ :litespeed_wiki:cache:lmcustomlevel.png?direct&800 |}}
+{{ :litespeed_wiki:cache:litemage:troubleshooting:store-hourly-support.png?nolink |}}
 Once the order has been placed, a support ticket will be automatically created. Please respond to this ticket with detailed information about your server setup. We will also require temporary ssh root access and your Magento Admin Panel login information.