Differences

This shows you the differences between two versions of the page.

--- litespeed_wiki:cache:lscwp:support [2018/07/25 18:20]
Jackson Zhang
+++ litespeed_wiki:cache:lscwp:support [2018/07/25 19:07]
Lisa Clarke Proofreading
@@ Line 5: / Line 5: @@
 However, as WordPress has many extensions/plugins/themes available, sometimes there may be conflicts. And sometimes you just want an expert to optimize the settings for you, in order to achieve the best results possible.
-LiteSpeed Technologies attempts to document as many scenarios and instructions as possible here on our wiki. You are invited to [[litespeed_wiki:cache:lscwp#more_information|check the wiki first]] to see if you can resolve the problem on your own.
+LiteSpeed Technologies attempts to document as many scenarios and instructions as possible here on our wiki. You are invited to [[litespeed_wiki:cache:lscwp|check the wiki first]] to see if you can resolve the problem on your own.
-In the case that you need professional handling/troubleshooting of your problem, LiteSpeed Technologies offers a **WordPress Cache(LSCWP) Support Service**, provided by our experienced System Engineers and LSWCP Developers, to help our clients to optimize their settings or to troubleshoot conflicts. This service is a /fixing multi issues. We recommend you choose **Full LSCWP tuning for better PageSpeed score** option for most of the time since multi-issues/tunings/tasks/steps may be involved to fix the issues and achieve better PageSpeed score.
+In the case that you need professional handling/troubleshooting of your problem, LiteSpeed Technologies offers a **WordPress Cache(LSCWP) Support Service**, provided by our experienced System Engineers and LSWCP Developers, to help our clients to optimize their settings or to troubleshoot conflicts. This service is for fixing //single// issues. We recommend you choose the **Full LSCWP Tuning for Better PageSpeed Score** option for most of the time since multi-issues/tunings/tasks/steps may be involved address all of the issues and improve your metrics.
 ===== Tier 1: Free Support =====
-Ask questions through [[https://wordpress.org/support/plugin/litespeed-cache|the official WordPress plugin support forum]]. You can also check our [[litespeed_wiki:cache:lscwp#more_information|LSCWP troubleshooting guide]].
+Ask questions through [[https://wordpress.org/support/plugin/litespeed-cache|the official WordPress plugin support forum]]. You can also check our [[litespeed_wiki:cache:lscwp#troubleshooting|LSCWP troubleshooting guide]].
@@ Line 22: / Line 22: @@
 **NOTE 1: Please turn off CDN caching before engaging us.** If a CDN cache is enabled, such as Amazon Cloud Front, or CloudFlare Cache etc, you should turn it off before we begin troubleshooting. We will be unable to ensure LSCache and the LSCache plugin are properly configured if a CDN is in the way. You can re-enable it at your own risk after we have completed our work, but we can't guarantee our cache solution will work with your CDN's cache.
-**NOTE 2: in regards to CSS/JS Optimization**: Sometimes, especially if you have a big site or many plugins installed, we will start to work and discover you have a prohibitively large number of CSS/JS files to look at. In these cases, we will ask you to engage us via [[litespeed_wiki:cache:lscwp:support#tier_4lscwp_-_hourly_support|Tier 4 Hourly Support]], because it is a big job. Additionally, while we //will// attempt to identify the reason for your site's problem and provide a solution recommendation, we will //not// provide a custom coding service to fix your JavaScript files, since they do not contain our code.
+**NOTE 2: in regards to CSS/JS Optimization**: Sometimes, especially if you have a big site or many plugins installed, we will start to work and discover you have a prohibitively large number of CSS/JS files to look at. In these cases, we will ask you to engage us via [[litespeed_wiki:cache:lscwp:support#tier_5hourly_support|Tier 5 Hourly Support]], because it is a big job. Additionally, while we //will// attempt to identify the reason for your site's problem and provide a solution recommendation, we will //not// provide a custom coding service to fix your JavaScript files, since they do not contain our code.
 **LSCWP support is worry free. If we find a bug, support is fully refundable!**
@@ Line 28: / Line 28: @@
 {{ :litespeed_wiki:cache:lscwp:lscwp-support-single-task.png?600 |}}
-===== Tier 3: LSCWP - Woocommerce Support $69/per task =====
+===== Tier 3: LSCWP - Woocommerce Support $59/per task =====
 LSWCP supports the WooCommerce platform and we can help you troubleshoot problems that occur when you use LSWCP with WooCommerce.
@@ Line 42: / Line 42: @@
 If you have an issue that is not with the LSCWP code, but with your WordPress site's other js/themes/plugin code, you can engage us through [[https://store.litespeedtech.com/store/cart.php?gid=5|hourly support services]].
-===== To Order Tier 2 or 3 or 4 Support =====
+===== To Order WordPress Support =====
 Visit our [[https://store.litespeedtech.com/store/cart.php?gid=5|Client Area]].
@@ Line 48: / Line 48: @@
-Under **Configure > Configurable Options > Support Scope**, select either ''General Wordpress Site'' support or ''Woocommerce Site'' support:
+{{ :litespeed_wiki:cache:lscwp:lscwp-support-order-new.png?400 |}}
+Under **Configure > Configurable Options > Support Scope**, select either ''General Wordpress Site'' support, ''Woocommerce Site'' support, or ''Full LSCWP Tuning for Better PageSpeed Score'':
 {{ :litespeed_wiki:cache:lscwp:lscwp-support-full-lscwp.png?600 |}}