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litespeed_wiki:cache:lscwp:troubleshooting:general [2018/07/24 18:08] Eric Leu |
litespeed_wiki:cache:lscwp:troubleshooting:general [2020/11/14 15:43] Lisa Clarke Redirect to new Documentation Site |
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| - | ====== General Troubleshooting Guide For LSCWP ====== | + | ~~REDIRECT>https://docs.litespeedtech.com/lscache/lscwp/troubleshoot/~~ |
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| - | Here are a few common issues and how to deal with them. Please follow these steps first before logging any ticket with us since your issue might have been resolved. | + | |
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| - | ===== Are you still using an old version of LSWCP? ===== | + | |
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| - | Our LSWCP plugin has been developed at a very fast pace. Some compatibility issue with other plugins/or break message may have already been fixed in the latest version. You should always upgrade to the latest version and advice us which LSWCP you are using. | + | |
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| - | ===== Image optimization problem? ===== | + | |
| - | Please check out [[litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error|image optimization guide]] first to resove your issue. | + | |
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| - | ===== Logged-in Users Appearing as Logged-out/Multi site issue ===== | + | |
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| - | This problem is caused when using multiple web applications under a single domain. You can find more information on this issue and how to resolve it in our [[litespeed_wiki:cache:common:logged-in-cookie-conflicts|Handling Logged-in Cookie Conflicts page]]. | + | |
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| - | ===== Some CSS Files Not Properly Reloaded After Update ===== | + | |
| - | Most likely, this is not an LSCache issue, since LSCWP doesn't cache static files. | + | |
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| - | If your theme's CSS is not properly loaded after an update, check your browser cache. Does the reload work? Do you have a CDN or a reverse proxy in front of your webserver, such as CloudFlare? These caching mechanisms may need to be purged. See [[https://www.litespeedtech.com/support/forum/threads/wordpress-css-not-reloading.15588/#post-99620|this forum post]] for more details. | + | |
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| - | ===== LSCache Compatibility Issue ===== | + | |
| - | If a page fails to load or does not load correctly, you may have a compatibility problem. Here's how to check which feature of the plugin causes the issue: | + | |
| - | - Keep LiteSpeed Cache plugin activated | + | |
| - | - Set **LiteSpeed Cache > Settings > Debug > Disable All Features** to ''ON'' | + | |
| - | - Refresh the page see if it loads correctly | + | |
| - | - If yes, turn on the cache and optimization functions one by one. Each time you turn on a new feature, you will need to purge all and refresh browser. | + | |
| - | - If no, the compatibility issue is probably not related to LSCache | + | |
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| - | ===== Provide Report Number ===== | + | |
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| - | If someday you encounter a problem that requires support, we may ask to see your Environment Report. The Environment Report tells us what settings you have enabled, what other plugins you have installed, and the contents of your .htaccess file, among other useful things. | + | |
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| - | To generate and share your Environment Report, navigate to LiteSpeed Cache > Environment Report. Press the "Send to LiteSpeed" button. Check [[litespeed_wiki:cache:lscwp:environment-report|here]] for details about such report. | + | |