How to Fix Image Optimization Errors

There are a number of different warning/error messages you may see after you've sent an image optimization request. This is your guide to those messages.

Error Message

Too many errors when try to fetch image source files from your previous request, please check if you have any other optimization plugin.

Solution

Have you already optimized your images with another plugin? This can cause a conflict. Please restore the images to their original sizes and try requesting LiteSpeed optimization again.

If you haven't optimized your images with another plugin, please try the following:

  1. Press the Clean up Unfinished Data button
  2. Press the refresh icon next to Optimization Summary to reset your IAPI key.

Error Message

Previous optimization requests remaining in queue: xxx

Solution

All good things are worth waiting for… The previously-requested images are still waiting to be processed. Please give the process 24 hours to complete.

Error Message

Previous requests in optimizing process: xxx

Solution

Your images are currently being processed. Please give the process 24 hours to complete.

Error Message

Too many errors when try to notify your server for your previous request, please check your firewall settings.

Solution

We've tried to contact you, but are having difficulty. Chances are your firewall is blocking us. Verify that it is set up to allow http/https protocols, both inbound and outbound.

Error Message

Previous requests that optimized but not pulled: xxx 

Solution

Your images are finished being processed, but they have not been pulled back to your site. Please run your wp-cron.php or other WordPress cron job to pull all your finished images from the LiteSpeed Image server.

Error Message:

Too many errors when pull optimized images from image optimization server.

Solution

Click the link in the message to reset it.

Error Message:

IAPI Error "hash does not match: ClientCB[\ufeffHMAVDipkPeetCbz1] Server[HMAVDipkPeetCbz1]"
Failed to communicate with LiteSpeed IAPI server: "no auth_key"

Solution

\ufeff is a Byte Order Mark (BOM) which causes the problem. Check wp-config.php in your WP site's root directory in the file system:

file wp-config.php

The following result is returned:

Removing BOM in /wp-config.php will fix this problem. Run this command:

sed -i $'1s/^\uFEFF//' wp-config.php

Check again afterwards:

Now the Update Reduction Status button should work fine.

Error Details

The screen displays Image groups notified to pull: X, but the images are never pulled. A cron job starts for a few minutes, but the notified image groups number remains the same.

The debug log shows:

IAPI failed to decode post json: "missed data"
Media: Failed to pull optimized img: --- '"missed data"'

Solution

The issue is due to data expiration. The image optimization server keeps optimized images for 20 days. If not pulled within 20 days, the images are removed. However, the client side is not aware that the images are missing, so it keeps trying to pull images that no longer exists on the server.

The only solution is to destroy all optimization data and re-do it.

Error Details

The screen displays Failed to push to LiteSpeed IAPI server: “Too many errors while fetching image source files for previous request.”

Solution

Press the Clean Up Unfinished Data button, and then press the refresh icon next to Optimization Summary. You should now be able to send a new optimization request.

Error Details

When you send an optimization request, it returns a success message, and then all of the images are immediately pulled without having been optimized. You will also see a message like Missing: XX groups (YY images) on the optimization page.

The debug log shows the following:

07/21/18 18:07:17.125 [IP:26247 1 gmZ] [Img_Optm] bypass image due to file not exist: pid 3434 /website/wp-content/uploads/2017/09/1-768x910.jpg

This is typically due to a change in the image file path, for example in a WordPress site migration, where the file moves, but the database is not properly updated. When LSCWP uses the database to look for the images, it will not find them and will report them missing.

Solution

Update or repair the WordPress database.

  • Admin
  • Last modified: 2018/08/24 14:21
  • by Lisa Clarke