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litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error [2020/05/04 13:50]
Shivam Saluja 		litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error [2020/11/16 21:26] (current)
Lisa Clarke Redirect to new Documentation Site
Line 1: Line 1:
-======How to Fix Image Optimization Errors ====== +~~REDIRECT>​https://​docs.litespeedtech.com/​lscache/​lscwp/​ts-media/~~
-**Please Note**: This wiki is valid for v2.9.x and below of the LiteSpeed Cache Plugin for WordPress. If you are using v3.0 or above, please see [[https://​docs.litespeedtech.com/​lscache/​lscwp/​overview/​|the new documentation]]. +
- +
-There are a number of different warning/​error messages you may see after you've sent an image optimization request. This is your guide to those messages. +
- +
-===== Generic Solution ===== +
- +
-If your error message is not found below, please first try this, which should fix most issues you may encounter:​ +
- +
-  ​- Press the **Clean up Unfinished Data** button +
-  - Re-send optimization request +
- +
-{{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​img-opt1.png|}} +
- +
- +
-Other things you may need to check: +
- +
-  - Security plugins may interfere in the image optimization process. Try disabling your security plugin temporarily  +
-  - Plugins that control page access, like maintenance mode, spam shield, additional authentications page, HTTP/HTTPS alteration, hot-link protection rewrite rule, etc. could also interfere with image optimization. If you have these, try disabling them temporarily. +
- +
-===== Too Many Errors ===== +
-==== Error Message ==== +
-<​code>​ +
-Too many errors when try to fetch image source files from your previous request, please check if you have any other optimization plugin. +
-</​code>​ +
-==== Solution ==== +
-Have you already optimized your images with another plugin? This can cause a conflict. Please restore the images to their original sizes and try requesting LiteSpeed optimization again. +
- +
-If you haven'​t optimized your images with another plugin, please try the following:​ +
-  - Press the **Clean up Unfinished Data** button +
-  - Press the refresh icon next to **Optimization Summary** to reset your IAPI key. +
- +
-{{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​lscwp-image.png?​600|}} +
-===== Previous Requests in Queue ===== +
-==== Error Message ==== +
-<​code>​ +
-Previous optimization requests remaining in queue: xxx +
-</​code>​ +
-==== Solution ==== +
-All good things are worth waiting for... The previously-requested images are still waiting to be processed. Please give the process 24 hours to complete. +
- +
-===== Previous Requests Processing ===== +
-==== Error Message ==== +
-<​code>​ +
-Previous requests in optimizing process: xxx +
-</​code>​ +
-==== Solution ==== +
-Your images are currently being processed. Please give the process 24 hours to complete. +
- +
-===== Too Many Notification Errors ===== +
-==== Error Message ==== +
-<​code>​ +
-Too many errors when try to notify your server for your previous request, please check your firewall settings. +
-</​code>​ +
-==== Solution ==== +
-We've tried to contact you, but are having difficulty. Chances are your firewall is blocking us. Verify that it is set up to allow http/https protocols, both inbound and outbound. +
- +
-===== Previous Requests Not Pulled ===== +
-==== Error Message ==== +
-<​code>​ +
-Previous requests that optimized but not pulled: xxx  +
-</​code>​ +
-==== Solution ==== +
-Your images are finished being processed, but they have not been pulled back to your site. Please run your ''​wp-cron.php''​ or other WordPress cron job to pull all your finished images from the LiteSpeed Image server. +
- +
-===== Too Many Pull Errors ===== +
-==== Error Message: ====  +
-<​code>​ +
-Too many errors when pull optimized images from image optimization server. +
-</​code>​ +
-==== Solution ==== +
-Click the link in the message to reset it. +
- +
-===== Hash Does Not Match / No Auth Key ===== +
-==== Error Message: ==== +
-    +
-<​code>​IAPI Error "hash does not match: ClientCB[\ufeffHMAVDipkPeetCbz1] Server[HMAVDipkPeetCbz1]"​ +
-Failed to communicate with LiteSpeed IAPI server: "no auth_key"</​code>​ +
- +
-{{ :​litespeed_wiki:​cache:​lscwp:​configuration:​cache:​iapi-no-auth.jpg?​direct |}} +
-==== Solution ==== +
- +
- +
-''​\ufeff''​ is a Byte Order Mark (BOM) which causes the problem. Check wp-config.php in your WP site's root directory in the file system: +
- +
-<​code>​file wp-config.php</​code>​  +
- +
-The following result is returned: +
- +
-{{ :​litespeed_wiki:​cache:​lscwp:​configuration:​cache:​iapi-no-auth2.jpg?​direct |}} +
- +
-Removing BOM in /​wp-config.php will fix this problem. Run this command: +
- +
-<​code>​sed -i $'​1s/​^\uFEFF//'​ wp-config.php</​code>​ +
-   +
-Check again afterwards:​ +
- +
-{{ :​litespeed_wiki:​cache:​lscwp:​configuration:​cache:​iapi-no-auth3.jpg?​direct |}} +
-   +
-Now the **Update Reduction Status** button should work fine. +
- +
- +
-===== Image Groups Notified / Pull Never Works ===== +
-==== Error Details ==== +
-The screen displays ''​Image groups notified to pull: X'',​ but the images are never pulled. A cron job starts for a few minutes, but the notified image groups number remains the same. +
- +
-The debug log shows: +
-<​code>​IAPI failed to decode post json: "​missed data"​ +
-Media: Failed to pull optimized img: --- '"​missed data"'</​code>​ +
- +
-==== Solution ==== +
- +
-The issue is due to data expiration. The image optimization server keeps optimized images for 20 days. If not pulled within 20 days, the images are removed. However, the client side is not aware that the images are missing, so it keeps trying to pull images that no longer exists on the server. +
- +
-The only solution is to destroy all optimization data and re-do it. +
- +
-===== Failed to push to LiteSpeed IAPI server ===== +
-==== Error Details ==== +
-The screen displays ''​Failed to push to LiteSpeed IAPI server: "Too many errors while fetching image source files for previous request."''​ +
- +
-==== Solution ==== +
-Press the **Clean Up Unfinished Data** button, and then press the refresh icon next to **Optimization Summary**. You should now be able to send a new optimization request. +
- +
-{{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​1.png|}} +
- +
- +
-===== Error when handling your previous requests ===== +
-==== Error Details ==== +
-This error is similar as above one, and displays ''​Error when handling your previous requests [Send request to reset fetch error count]''​ +
- +
-==== Solution ====  +
-Press the **Send request to reset fetch error count** button in notification bar. Then, press the **Clean Up Unfinished Data'​** button, and press the refresh icon next to **Optimization Summary**. You should now be able to send a new optimization request. +
- +
-{{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​1.png|}} +
- +
-===== Lot Of Images Pushed And Pulled Back Immediately ​ ===== +
-==== Error Details ==== +
- +
-When you send an optimization request, it returns a success message, and then all of the images are immediately pulled without having been optimized. +
-You will also see a message like ''​Missing:​ XX groups (YY images)''​ on the optimization page. +
- +
-The debug log shows the following:​ +
- +
-<​code>​07/​21/​18 18:​07:​17.125 [IP:26247 1 gmZ] [Img_Optm] bypass image due to file not exist: pid 3434 /​website/​wp-content/​uploads/​2017/​09/​1-768x910.jpg</​code>​ +
- +
-This is typically due to a change in the image file path, for example in a WordPress site migration, where the file moves, but the database is not properly updated. When LSCWP uses the database to look for the images, it will not find them and will report them missing. +
- +
-==== Solution ==== +
- +
-Update or repair the WordPress database. +
- +
- +
-===== cURL error 28: Operation timed out after 15001 milliseconds with 0 bytes received ​ ===== +
-==== Error Details ==== +
- +
-Firewall blocked curl communication to our image optimization servers. +
- +
-==== Solution ==== +
- +
-Add our image optimization server [[https://​wp.api.litespeedtech.com/​ips|IPs]] to firewall white-list. +
- +
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  • Last modified: 2020/11/16 21:26
  • by Lisa Clarke