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litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error [2018/02/01 16:20]
Lisa Clarke 		litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error [2020/11/16 21:26] (current)
Lisa Clarke Redirect to new Documentation Site
Line 1: Line 1:
-======How to Fix Image Optimization Errors ====== +~~REDIRECT>https://docs.litespeedtech.com/lscache/lscwp/ts-media/~~
-There are a number of different warning/​error messages you may see after you've sent an image optimization request. This is your guide to those messages. +
- +
-===== Too Many Errors ===== +
-==== Error Message ==== +
-<code> +
-Too many errors when try to fetch image source files from your previous request, please check if you have any other optimization plugin. +
-</​code>​ +
-==== Solution ==== +
-Have you already optimized your images with another plugin? This can cause a conflict. Please restore the images to their original sizes and try requesting LiteSpeed optimization again. +
- +
-===== Previous Requests in Queue ===== +
-==== Error Message ==== +
-<​code>​ +
-Previous optimization requests remaining in queue: xxx +
-</code> +
-==== Solution ==== +
-All good things are worth waiting for... The previously-requested images are still waiting to be processed. Please give the process 24 hours to complete. +
- +
-===== Previous Requests Processing ===== +
-==== Error Message ==== +
-<​code>​ +
-Previous requests in optimizing process: xxx +
-</code> +
-==== Solution ==== +
-Your images are currently being processed. Please give the process 24 hours to complete. +
- +
-===== Too Many Notification Errors ===== +
-==== Error Message ==== +
-<​code>​ +
-Too many errors when try to notify your server for your previous request, please check your firewall settings. +
-</code> +
-==== Solution ==== +
-We've tried to contact you, but are having difficulty. Chances are your firewall is blocking us. Verify that it is set up to allow http/https protocols, both inbound and outbound. +
- +
-===== Previous Requests Not Pulled ===== +
-==== Error Message ==== +
-<​code>​ +
-Previous requests that optimized but not pulled: xxx  +
-</​code>​ +
-==== Solution ==== +
-Your images are finished being processed, but they have not been pulled back to your site. Please run your ''​wp-cron.php''​ or other WordPress cron job to pull all your finished images from the LiteSpeed Image server. +
- +
-===== Too Many Pull Errors ===== +
-==== Error Message: ====  +
-<​code>​ +
-Too many errors when pull optimized images from image optimization server. +
-</​code>​ +
-==== Solution ==== +
-Click the link in the message to reset it. +
- +
-===== No Auth Key ===== +
-==== Error Message: ==== +
-    +
-<​code>​IAPI Error "hash does not match: ClientCB[\ufeffHMAVDipkPeetCbz1] Server[HMAVDipkPeetCbz1]"​ +
-Failed to communicate with LiteSpeed IAPI server: "no auth_key"</​code>​ +
- +
-{{ :​litespeed_wiki:​cache:​lscwp:​configuration:​cache:​iapi-no-auth.jpg?​direct |}} +
-==== Solution ==== +
- +
- +
-''​\ufeff''​ is a Byte Order Mark (BOM) which causes the problem. Check wp-config.php +
- +
-<​code>​file wp-config.php<​/code>  +
- +
-The following result is returned: +
- +
-{{ :​litespeed_wiki:​cache:​lscwp:​configuration:​cache:​iapi-no-auth2.jpg?​direct |}} +
- +
-Removing BOM in /wp-config.php will fix this problem. Run this command: +
- +
-<​code>​sed -i $'​1s/​^\uFEFF//'​ wp-config.php</​code>​ +
-   +
-Check again afterwards:​ +
- +
-{{ :​litespeed_wiki:​cache:​lscwp:​configuration:​cache:​iapi-no-auth3.jpg?​direct |}} +
-   +
-Now the **Update Reduction Status** button should work fine.+
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  • Last modified: 2018/02/01 16:20
  • by Lisa Clarke