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litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error [2018/08/24 13:27]
qtwrk [Solution]
litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error [2019/07/02 15:09] (current)
Lisa Clarke [Generic Solution] Proofreading
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 ======How to Fix Image Optimization Errors ====== ======How to Fix Image Optimization Errors ======
 There are a number of different warning/​error messages you may see after you've sent an image optimization request. This is your guide to those messages. There are a number of different warning/​error messages you may see after you've sent an image optimization request. This is your guide to those messages.
 +
 +===== Generic Solution =====
 +
 +If your error message is not found below, please first try this, which should fix most issues you may encounter:
 +
 +  - Press the **Clean up Unfinished Data** button
 +  - Re-send optimization request
 +
 +{{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​img-opt1.png|}}
 +
 +
 +Other things you may need to check:
 +
 +  - Security plugins may interfere in the image optimization process. Try disabling your security plugin temporarily ​
 +  - Plugins that control page access, like maintenance mode, spam shield, additional authentications page, HTTP/HTTPS alteration, hot-link protection rewrite rule, etc. could also interfere with image optimization. If you have these, try disabling them temporarily.
  
 ===== Too Many Errors ===== ===== Too Many Errors =====
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 Have you already optimized your images with another plugin? This can cause a conflict. Please restore the images to their original sizes and try requesting LiteSpeed optimization again. Have you already optimized your images with another plugin? This can cause a conflict. Please restore the images to their original sizes and try requesting LiteSpeed optimization again.
  
-Also, if you haven'​t optimized your images with other plugin , please try '​clean ​up unifinished data' and 'reset IAPI key'.+If you haven'​t optimized your images with another ​plugin, please try the following:​¬†
 +  - Press the **Clean ​up Unfinished Data** button¬†
 +  - Press the refresh icon next to **Optimization Summary** to reset your IAPI key.
  
 {{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​lscwp-image.png?​600|}} {{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​lscwp-image.png?​600|}}
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 ==== Solution ==== ==== Solution ====
-Press the ''​Clean Up Unfinished Data'' ​button, and then press the refresh icon next to ''​Optimization Summary''​. You should now be able to send a new optimization request.+Press the **Clean Up Unfinished Data** button, and then press the refresh icon next to **Optimization Summary**. You should now be able to send a new optimization request.
  
 {{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​1.png|}} {{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​1.png|}}
  
 +
 +===== Error when handling your previous requests =====
 +==== Error Details ====
 +This error is similar as above one, and displays ''​Error when handling your previous requests [Send request to reset fetch error count]''​
 +
 +==== Solution ==== 
 +Press the **Send request to reset fetch error count** button in notification bar. Then, press the **Clean Up Unfinished Data'​** button, and press the refresh icon next to **Optimization Summary**. You should now be able to send a new optimization request.
 +
 +{{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​1.png|}}
  
 ===== Lot Of Images Pushed And Pulled Back Immediately ​ ===== ===== Lot Of Images Pushed And Pulled Back Immediately ​ =====
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 Update or repair the WordPress database. Update or repair the WordPress database.
  
 +
 +===== cURL error 28: Operation timed out after 15001 milliseconds with 0 bytes received ​ =====
 +==== Error Details ====
 +
 +Firewall blocked curl communication to our image optimization servers.
 +
 +==== Solution ====
 +
 +Add our image optimization server [[https://​wp.api.litespeedtech.com/​ips|IPs]] to firewall white-list.
  
  
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  • Last modified: 2018/08/24 13:27
  • by qtwrk