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litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error [2019/05/28 13:44]
qtwrk
litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error [2019/07/02 15:09] (current)
Lisa Clarke [Generic Solution] Proofreading
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 ===== Generic Solution ===== ===== Generic Solution =====
  
-If your error message is not found below , please first try the generic way which it should fix most of issues you may encounter.+If your error message is not found below, please first try this, which should fix most issues you may encounter:
  
-Please try clean up unfinished data, re-send optimization request ​again.+  - Press the **Clean ​up Unfinished Data** buttonĀ 
 +  - Re-send optimization request
  
 {{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​img-opt1.png|}} {{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​img-opt1.png|}}
  
 +
 +Other things you may need to check:
 +
 +  - Security plugins may interfere in the image optimization process. Try disabling your security plugin temporarily ​
 +  - Plugins that control page access, like maintenance mode, spam shield, additional authentications page, HTTP/HTTPS alteration, hot-link protection rewrite rule, etc. could also interfere with image optimization. If you have these, try disabling them temporarily.
  
 ===== Too Many Errors ===== ===== Too Many Errors =====
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 ==== Solution ==== ==== Solution ====
-Press the ''​Clean Up Unfinished Data'' ​button, and then press the refresh icon next to ''​Optimization Summary''​. You should now be able to send a new optimization request.+Press the **Clean Up Unfinished Data** button, and then press the refresh icon next to **Optimization Summary**. You should now be able to send a new optimization request.
  
 {{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​1.png|}} {{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​1.png|}}
  
  
-===== Error when handling your previous requests ​[Send request to reset fetch error count] ​=====+===== Error when handling your previous requests =====
 ==== Error Details ==== ==== Error Details ====
-This error is similar as above one, having error while handling ​the request.+This error is similar as above one, and displays ''​Error when handling ​your previous requests [Send request ​to reset fetch error count]''​
  
 ==== Solution ====  ==== Solution ==== 
-Press the ''​Clean Up Unfinished Data'' ​button, and then press the refresh icon next to ''​Optimization Summary''​. You should now be able to send a new optimization request.+Press the **Send request to reset fetch error count** button in notification bar. Then, press the **Clean Up Unfinished Data'** button, and press the refresh icon next to **Optimization Summary**. You should now be able to send a new optimization request.
  
 {{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​1.png|}} {{:​litespeed_wiki:​cache:​lscwp:​troubleshooting:​1.png|}}
- 
  
 ===== Lot Of Images Pushed And Pulled Back Immediately ​ ===== ===== Lot Of Images Pushed And Pulled Back Immediately ​ =====
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 Update or repair the WordPress database. Update or repair the WordPress database.
  
 +
 +===== cURL error 28: Operation timed out after 15001 milliseconds with 0 bytes received ​ =====
 +==== Error Details ====
 +
 +Firewall blocked curl communication to our image optimization servers.
 +
 +==== Solution ====
 +
 +Add our image optimization server [[https://​wp.api.litespeedtech.com/​ips|IPs]] to firewall white-list.
  
  
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  • Last modified: 2019/05/28 13:44
  • by qtwrk