Differences

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--- litespeed_wiki:cache:lscwp:troubleshooting:lscache-is-disabled [2018/06/14 14:03]
Eric Leu
+++ litespeed_wiki:cache:lscwp:troubleshooting:lscache-is-disabled [2018/08/08 14:56]
Lisa Clarke Added some other options
@@ Line 1: / Line 1: @@
-====== "LiteSpeed cache is disabled" Warning ======
+====== LiteSpeed Cache is Disabled Warning ======
-If you see this warning in LiteSpeed Cache plugin, the server variables should be able to tell you why.
+If you see a warning that indicates LiteSpeed Cache is disabled, the warning itself may give a clue as to the source of the problem.
-{{:litespeed_wiki:cache:lscwp:configuration:warning.png?400|}}
+===== The LSCache Module is disabled at the server level =====
+This indicates that cache is turned off at the highest level. You will need to [[litespeed_wiki:cache:lscwp:installation|configure your server]], or have your hosting provider do it for you.
-Navigate to **LiteSpeed Cache > Report** and look at the **Report Summary**. The ''Server Variables'' section right at the top can give you some helpful information. Check the values of the following variables:
+===== LiteSpeed Cache is disabled in the plugin settings =====
-  - ''LSCACHE_ADV_CACHE = true'' - If this value is ''NULL'', look for the ''wp-content/advanced-cache.php'' file which should include the line ''define('LSCACHE_ADV_CACHE', true);''. If the line exist, then it maybe permission issue. Simply fix by removing advanced-cache.php file and reactivate the litespeed cache plugin to regenerate it.
+This indicates that you haven't turned on caching in the plugin settings. [[litespeed_wiki:cache:lscwp:configuration:general#enable_litespeed_cache|Do so]], and the problem should be solved.
-  - ''LITESPEED_ON = true'' - If this value is ''NULL'', it means that you are not running with LiteSpeed web server. This is allowed, but it limits the functions that you are able to use. [[litespeed_wiki:cache:lscwp:installation|Learn more]].
-  - ''LITESPEED_ON_IN_SETTING = true'' - If this value is ''NULL'', navigate to the **Settings** page and set **Enable LiteSpeed Cache** to ''Enable''
+===== LiteSpeed Cache is disabled =====
+{{:litespeed_wiki:cache:lscwp:configuration:warning.png?400|}}
+This is a generic error that doesn't indicate any cause.  Navigate to **LiteSpeed Cache > Report** and look at the **Report Summary**. The ''Server Variables'' section right at the top can give you some helpful information. Check the values of the following variables:
+  * ''LSCACHE_ADV_CACHE = true'' - If this value is ''NULL'', look for the ''wp-content/advanced-cache.php'' file which should include the line ''define('LSCACHE_ADV_CACHE', true);''. If the line exists, then it may be a permissions issue. Simply fix by removing the ''advanced-cache.php'' file, and deactivating and reactivating the LiteSpeed Cache plugin. The file will be correctly regenerated. **NOTE:** Sometimes you do this, and the plugin still doesn't work. In this case, Navigate to **LiteSpeed Cache > Settings > Advanced** and disable **Check Advanced Cache**.
+  * ''LITESPEED_ON = true'' - If ''LSCACHE_ADV_CACHE = null'', then this will //always// be ''NULL''. Otherwise, if this value is ''NULL'', it means that you are not running with LiteSpeed Web Server. This is allowed, but it limits the functions that you are able to use. [[litespeed_wiki:cache:lscwp:installation|Learn more]].
+  * ''LITESPEED_ON_IN_SETTING = true'' - If this value is ''NULL'', navigate to the **Settings > General** page and set **Enable LiteSpeed Cache** to ''Enable''