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litespeed_wiki:cpanel:whm-plugin-cache-manager-error-status [2019/02/04 16:59]
Jackson Zhang [Unexpected Error Encountered! See webcachemgr.log for more information]
litespeed_wiki:cpanel:whm-plugin-cache-manager-error-status [2019/05/09 13:07] (current)
Jackson Zhang [Detected WordPress version as x.x. Version 4.0 required at minimum]
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 ===== Unexpected Error Encountered! See webcachemgr.log for more information ===== ===== Unexpected Error Encountered! See webcachemgr.log for more information =====
  
-A user migrated ​all cpanel ​WordPress accounts to another server ​when  the user scanned with Litespeed ​to manage ​all WordPress installations, almost all accounts ​had the following errors:+After migrating ​all cPanel ​WordPress accounts to another server,and then scanning ​to manage ​with LiteSpeedthe following error was noticed on almost all accounts:
  
   /​home/​user1/​public_html - Install skipped due to Error status. Please Refresh Status before trying again.   /​home/​user1/​public_html - Install skipped due to Error status. Please Refresh Status before trying again.
  
-After refreshing the status, ​he can see the following ​for almost ​all accounts:+After refreshing the status, ​the error changed to the following, still on nearly ​all accounts:
  
   /​home/​user1/​public_html - Unexpected Error Encountered! See webcachemgr.log for more information.   /​home/​user1/​public_html - Unexpected Error Encountered! See webcachemgr.log for more information.
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   ...   ...
  
-Followed the instaturction by checking webcachemgr.log at ''/​usr/​local/​lsws/​logs/​webcachemgr.log''​, he can see:+''/​usr/​local/​lsws/​logs/​webcachemgr.log'' ​showed the following:
  
   2019-02-04 17:30:07 [ERROR] /​home/​user1/​public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress.   2019-02-04 17:30:07 [ERROR] /​home/​user1/​public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress.
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   2019-02-04 17:30:07 [ERROR] /​home/​user3/​public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress.   2019-02-04 17:30:07 [ERROR] /​home/​user3/​public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress.
  
-It looks like the PHP configuration was wrong and missing MySQL module. ​+It looked ​like the PHP configuration was wrong and was missing ​the MySQL module. ​
  
-Checked cpanel ​MultiPHP Manager, and PHP 7.2 (alt-php72) was set to system default PHP version and all accounts inherited it. It looks like something wrong with alt-PHP72 ​for this case and changed ​the default to ea-php72 and all LiteSpeed ​cache enabling ​error gone.  ​+The cPanel ​MultiPHP Manager ​showed ​PHP 7.2 (alt-php72) was set to the system default PHP versionand all accounts inherited it. It appeared ​something ​was wrong with alt-PHP72 ​in this case. Changing ​the default to ea-php72 ​solved the problem, ​and all LiteSpeed ​Cache enabling ​errors disappeared.  ​ 
 +===== Could not include missing file ===== 
 +  /​home/​user/​public_html - Could not include missing file /​home/​user/​public_html/​wp-load.php.
  
 +=====  Could not find matching document root =====
 +  /​home/​user/​public_html/​blog_old - /​home/​user/​public_html/​blog_old - Could not find matching document root for WP siteurl/​servername example.com.
 +
 +===== Unexpected Error Encountered! Error establishing a database connection =====
 +  /​home/​user/​public_html - Unexpected Error Encountered! Error establishing a database connection.
 +
 +===== Detected WordPress version as x.x. Version 4.0 required at minimum =====
 +  /​home/​user/​public_html/​example.com - Detected WordPress version as 3.4. Version 4.0 required at minimum.
 +
 +===== Undefined variable: wp_version =====
 +  /​home/​user/​public_html/​__MACOSX - Notice: Undefined variable: wp_version in /​usr/​local/​lsws/​add-ons/​webcachemgr/​src/​WPCaller.php on line 1145 Notice: Undefined variable: wp_version in /​usr/​local/​lsws/​add-ons/​webcachemgr/​src/​WPCaller.php on line 1146 Detected WordPress version as . Version 4.0 required at minimum
 ===== Still Need Help? ===== ===== Still Need Help? =====
  
 If you are still running into issues after learning about the cases above, please [[https://​www.litespeedtech.com/​support|contact our support team]] for further assistance. If you are still running into issues after learning about the cases above, please [[https://​www.litespeedtech.com/​support|contact our support team]] for further assistance.
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  • Last modified: 2019/02/04 16:59
  • by Jackson Zhang