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litespeed_wiki:licenses:upgrade-or-downgrade-a-license [2018/10/17 15:33] Kacey Schroeder |
litespeed_wiki:licenses:upgrade-or-downgrade-a-license [2019/10/14 15:46] Lisa Clarke Changed upgrade/downgrade info |
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| You can upgrade/downgrade your licenses from our online's store client area by going to: "my products"> "product detail". There you will be able to see our available options for upgrade/downgrade. However, if you have an existing pending invoice, you will have to pay the invoice before you can perform the upgrade/downgrade. | You can upgrade/downgrade your licenses from our online's store client area by going to: "my products"> "product detail". There you will be able to see our available options for upgrade/downgrade. However, if you have an existing pending invoice, you will have to pay the invoice before you can perform the upgrade/downgrade. | ||
| - | * For leased Site Owner and Web Host licenses, you can choose upgrade/downgrade between them with the same serial.no. If you choose to upgrade, the system will calculate the price difference. If you decide to downgrade, you can do so at the end of your current billing cycle. There is no credit back for downgrades, the new price will be reflected in your next invoice. | + | * For leased Site Owner and Web Host licenses, you can choose upgrade/downgrade between them with the same serial.no. If you choose to upgrade, the system will calculate the price difference and issue a new invoice. The upgrade will be effective upon receipt of payment. If you decide to downgrade, you can do so at any time. A prorated credit for the price difference for the remainder of the month will be issued and the downgrade will be effective immediately. New prices for upgraded/downgraded licenses will be reflected in your next invoice. |
| * To upgrade from leased license to owned license, just cancel the leased license at the end of the month and order a new owned license. | * To upgrade from leased license to owned license, just cancel the leased license at the end of the month and order a new owned license. | ||
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| assuming LSWS is installed to /usr/local/lsws. | assuming LSWS is installed to /usr/local/lsws. | ||
| - | You can check the number of lshttpd processes running to verify the effective license. For Site Owner and Web Host Essential, there will be two lshttpd processes running, for Web Host Professional, three lshttpd processes, for Web Host Enterprise, five lshttpd process, for Web Host Elite, 9 lshttpd processes. | + | You can check the number of lshttpd processes running to verify the effective license. For Site Owner and Web Host Essential, there will be two lshttpd processes running, you can do `ps -ef | grep litespeed`. You will see one parent process running as root, and one child processes running as nobody. For a 1-worker process license, you will see one child process, for a 2-worker process license (Web Host Professional), you will see 2 child processes, for Web Host Enterprise, 4 child processes, Web Host Elite, the number of child process is configurable, default is 8. |
| If you have any issues, please create a ticket with our license department from your client area. | If you have any issues, please create a ticket with our license department from your client area. | ||