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litespeed_wiki:cache:lscwp:troubleshooting:general [2018/08/08 15:54] Lisa Clarke Added a LOT of new stuff from support team |
litespeed_wiki:cache:lscwp:troubleshooting:general [2018/10/31 19:08] Lisa Clarke [Cache Always Misses] Proofreading |
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====== Troubleshooting Guide For LSCWP ====== | ====== Troubleshooting Guide For LSCWP ====== | ||
Here are a few common issues and how to deal with them. Please follow these steps first before logging any ticket with us since your issue might have been resolved. | Here are a few common issues and how to deal with them. Please follow these steps first before logging any ticket with us since your issue might have been resolved. | ||
+ | |||
+ | Once you've looked through this guide, if you still need help, please see [[litespeed_wiki:cache:lscwp:support|our support options]]. | ||
===== Verify the Issue is Related to LSCache ===== | ===== Verify the Issue is Related to LSCache ===== | ||
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==== Forced Caching ==== | ==== Forced Caching ==== | ||
- | If you have a page that is always being cached, even though it shouldn't be, chances are LSCache is being forced to cache that page. | + | Sometimes, in an effort to make sure that certain pages are always cached, you erroneously force the //entire site// to be cached. Forcing this is not a good idea, because you never know when there will be individual exceptions to caching. |
- | Navigate to **LiteSpeed Cache > Settings > Excludes** and look in the **Force Cache URIs** box. Remove any string inside that box that relates to the page in question. Then, Purge All LSCache. | + | Navigate to **LiteSpeed Cache > Settings > Excludes** and look in the **Force Cache URIs** box. If you see ''/'' or ''*'' there, then you will need to remove it. Save, and then Purge All LSCache. |
==== Lazy Load ==== | ==== Lazy Load ==== | ||
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* Disable and then re-enable LSCache. | * Disable and then re-enable LSCache. | ||
* In the **Debug** settings tab, disable **Check Advanced Cache**. | * In the **Debug** settings tab, disable **Check Advanced Cache**. | ||
- | * Verify that the cache folder has the proper permissions (0755) | + | * Verify that the cache directory (found in ''wp-content/cache'') has the proper permissions (0755) |
+ | * Some CDNs have cache settings that can break LSCache and cause ''X-LiteSpeed-Cache: miss'' to appear at all times. However, accessing the backend server directly achieves ''X-LiteSpeed-Cache: hit''. If this happens, turn off the CDN's cache functions. | ||
==== Currency/Language Switcher Plugins ==== | ==== Currency/Language Switcher Plugins ==== |