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--- litespeed_wiki:cache:litemage:troubleshooting:front-end-timeout-too-soon [2016/05/09 17:33]
Long Hu
+++ litespeed_wiki:cache:litemage:troubleshooting:front-end-timeout-too-soon [2016/05/09 17:40]
Long Hu
@@ Line 1: / Line 1: @@
 ====== Magento front-end session timing out too soon ======
-**Problem**:Magento site is timing out faster for users than your current "Cookie Lifetime" setting (default is 3600 seconds), PHP’s session.gc_maxlifetime parameter may be the problem.
+**Problem**: Magento site is timing out soon while "Cookie Lifetime" in Magento configuration set to default 3600 seconds
-Firstly, check your "Cookie Lifetime" setting to ensure it is set correctly by logging in to the Magento Admin Panel and navigating to System -> Configuration and clicking "Web" under "GENERAL" in the left side menu. Look under "Session Cookie Management" for "Cookie Lifetime" and make sure that it is set as intended (in seconds).
+**Cause**: PHP’s session.gc_maxlifetime set to be a small number so PHP cleared the session data before Magento has the chance
-Assuming that this was not the issue, open your sites php.ini file and look for "session.gc_maxlifetime".  If this is set to a smaller total number of seconds than your Magento "Cookie Lifetime" setting, PHP will clear the session data before Magento has the chance.
+**Solution**: Set "session.gc_maxlifetime" in the site php.ini to a number larger than the Cookie Lifetime.
-To fix this simply set "session.gc_maxlifetime" to a number greater than or equal to "Cookie Lifetime" and save your php.ini file.
+**Extend**: How to check "Cookie Lifetime" in Magento: logging in to Magento Admin Panel, navigate to System -> Configuration -> Web -> GENERAL . Look under "Session Cookie Management" for "Cookie Lifetime". Make sure it is set as intended (in seconds).