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--- litespeed_wiki:cache:litemage:troubleshooting:live_chat_widget_does_not_show_up [2017/05/02 15:21]
Jackson Zhang created
+++ litespeed_wiki:cache:litemage:troubleshooting:live_chat_widget_does_not_show_up [2017/05/03 13:39]
Michael Alegre Edited for grammer and improved formatting.
@@ Line 1: / Line 1: @@
-===== Live chat widget does not show up =====
+~~NOTOC~~
-Problem: live chat widget does not show up.
+===== Live Chat Widget Not Showing Up =====
-Reason: Live chat widget was added to footer template, but not through regular layout.xml, but widget.xml
+==== Symptoms ====
+  * Live chat widget does not show up.
-Exception log shows:
+==== Cause ====
+The live chat widget was not added to the footer template through the usual layout.xml file, but through widget.xml
+In this case, the exception log will show something similar to the following:
   #0 /home/user1/public_html/app/code/core/Mage/Core/Model/Layout.php(495): Mage::throwException('Invalid block t...')
   #1 /home/user1/public_html/app/code/core/Mage/Core/Model/Layout.php(437): Mage_Core_Model_Layout-
@@ Line 12: / Line 16: @@
   >createBlock('chatbox/chatbox', '48958d0b714472a...')
-Solution: The footer block cannot load widget block properly, hence hole punch for public footer block needs to be disabled.
+==== Solution ====
+Because the footer block cannot load the widget block properly, hole-punching for the public footer block needs to be disabled.
+This can be accomplished by modifying ''config.xml'' to remove(comment out) the footer section.
+  cd app/code/community/Litespeed/Litemage/etc/
+  vi config.xml
+Remove the following:
+<code>
+<footer>
+    <access>public</access>
+    <blocks>footer</blocks>
+</footer>
+</code>
+or use ''<!--   -->'' to comment that section out:
+<code>
+<!--  <footer>
+    <access>public</access>
+    <blocks>footer</blocks>
+</footer> -->
+</code>
+Please be aware that the ''config.xml'' file will be overwritten when updating LiteMage and the above changes will need to be repeated. **Do not use a copy of the old config file after updating** as new fields will be added with each update.