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litespeed_wiki:cache:lscwp:support [2018/02/12 17:34] Jackson Zhang [Tier 2: LSCWP Ticket Support $30/per task] |
litespeed_wiki:cache:lscwp:support [2020/11/14 15:41] (current) Lisa Clarke Redirect to new Documentation Site |
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| - | ====== WordPress Cache (LSCWP) Troubleshooting ====== | + | ~~REDIRECT>https://docs.litespeedtech.com/lscache/lscwp/troubleshoot/~~ |
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| - | LSCWP provides comprehensive optimization functionality for your WordPress installation(s). With most typical WordPress installations, LSCWP works right out of the box. | + | |
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| - | However, as WordPress has many extensions/plugins/themes available, sometimes there may be conflicts. And sometimes you just want an expert to optimize the settings for you, in order to achieve the best results possible. | + | |
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| - | LiteSpeed Technologies attempts to document as many scenarios and instructions as possible here on our wiki. You are invited to [[litespeed_wiki:cache:lscwp#more_information|check the wiki first]] to see if you can resolve the problem on your own. | + | |
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| - | In the case that you need professional handling/troubleshooting of your problem, LiteSpeed Technologies offers a **WordPress Cache(LSCWP) Support Service**, provided by our experienced System Engineers and LSWCP Developers, to help our clients to optimize their settings or to troubleshoot conflicts. | + | |
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| - | ===== Tier 1: Free Support ===== | + | |
| - | Ask questions through [[https://wordpress.org/support/plugin/litespeed-cache|the official WordPress plugin support forum]]. You can also check our [[litespeed_wiki:cache:lscwp#more_information|LSCWP troubleshooting guide]]. | + | |
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| - | ===== Tier 2: LSCWP Ticket Support $30/per task ===== | + | |
| - | LSCWP includes a lot of functions beyond enabling/disabling the cache feature. We can help you with troubleshooting such issues on a per task basis. This service includes but is not limited to: | + | |
| - | * CSS/JS Optimize settings(CSS/JS Minify, CSS/JS Combine or CSS/JS HTTP2 Push). Sometimes one or multi .js files may cause js combine/minify problem. LSCWP Support helps to identify the reason for the problem and provide solution recommendations, but we do not provide custom codes service to fix your .js script since they are not our code. | + | |
| - | * Image optimization(Optimize all images for the site, convert to WebP format) | + | |
| - | * Using LSCWP object cache with Memcached or Redis | + | |
| - | * Crawler and other available functions in LSCWP | + | |
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| - | **LSCWP support is worry free. If we find a bug, support is fully refundable!** | + | |
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| - | ===== Tier 3: LSCWP - Woocommerce Support $50/per task ===== | + | |
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| - | LSWCP supports the WooCommerce platform and we can help you troubleshoot problems that occur when you use LSWCP with WooCommerce. | + | |
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| - | ===== To Order Tier 2 or 3 Support ===== | + | |
| - | Visit our [[https://store.litespeedtech.com/store/cart.php?gid=5|Client Area]]. | + | |
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| - | Locate the following and press the **Order Now** button: | + | |
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| - | {{:litespeed_wiki:cache:lscwp:lscwp-support-listing.png|}} | + | |
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| - | Under **Configure > Configurable Options > Support Scope**, select either ''General Wordpress Site'' support or ''Woocommerce Site'' support: | + | |
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| - | {{:litespeed_wiki:cache:lscwp:lscwp-support-order.png|}} | + | |
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| - | **LSCWP support is worry free. If we find a bug, support is fully refundable!** | + | |