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litespeed_wiki:cache:lscwp:support [2018/07/25 18:25]
Jackson Zhang
litespeed_wiki:cache:lscwp:support [2018/07/25 19:07] (current)
Lisa Clarke Proofreading
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 However, as WordPress has many extensions/​plugins/​themes available, sometimes there may be conflicts. And sometimes you just want an expert to optimize the settings for you, in order to achieve the best results possible. However, as WordPress has many extensions/​plugins/​themes available, sometimes there may be conflicts. And sometimes you just want an expert to optimize the settings for you, in order to achieve the best results possible.
  
-LiteSpeed Technologies attempts to document as many scenarios and instructions as possible here on our wiki. You are invited to [[litespeed_wiki:​cache:​lscwp#​more_information|check the wiki first]] to see if you can resolve the problem on your own.+LiteSpeed Technologies attempts to document as many scenarios and instructions as possible here on our wiki. You are invited to [[litespeed_wiki:​cache:​lscwp|check the wiki first]] to see if you can resolve the problem on your own.
  
-In the case that you need professional handling/​troubleshooting of your problem, LiteSpeed Technologies offers a **WordPress Cache(LSCWP) Support Service**, provided by our experienced System Engineers and LSWCP Developers, to help our clients to optimize their settings or to troubleshoot conflicts. This service is a /fixing ​multi issues. We recommend you choose **Full LSCWP tuning ​for better ​PageSpeed ​score** option for most of the time since multi-issues/​tunings/​tasks/​steps may be involved ​to fix the issues and achieve better PageSpeed score.+In the case that you need professional handling/​troubleshooting of your problem, LiteSpeed Technologies offers a **WordPress Cache(LSCWP) Support Service**, provided by our experienced System Engineers and LSWCP Developers, to help our clients to optimize their settings or to troubleshoot conflicts. This service is for fixing ​//​single// ​issues. We recommend you choose ​the **Full LSCWP Tuning ​for Better ​PageSpeed ​Score** option for most of the time since multi-issues/​tunings/​tasks/​steps may be involved ​address all of the issues and improve your metrics.
  
 ===== Tier 1: Free Support ===== ===== Tier 1: Free Support =====
-Ask questions through [[https://​wordpress.org/​support/​plugin/​litespeed-cache|the official WordPress plugin support forum]]. You can also check our [[litespeed_wiki:​cache:​lscwp#​more_information|LSCWP troubleshooting guide]].+Ask questions through [[https://​wordpress.org/​support/​plugin/​litespeed-cache|the official WordPress plugin support forum]]. You can also check our [[litespeed_wiki:​cache:​lscwp#​troubleshooting|LSCWP troubleshooting guide]].
  
  
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 **NOTE 1: Please turn off CDN caching before engaging us.** If a CDN cache is enabled, such as Amazon Cloud Front, or CloudFlare Cache etc, you should turn it off before we begin troubleshooting. We will be unable to ensure LSCache and the LSCache plugin are properly configured if a CDN is in the way. You can re-enable it at your own risk after we have completed our work, but we can't guarantee our cache solution will work with your CDN's cache. ​ **NOTE 1: Please turn off CDN caching before engaging us.** If a CDN cache is enabled, such as Amazon Cloud Front, or CloudFlare Cache etc, you should turn it off before we begin troubleshooting. We will be unable to ensure LSCache and the LSCache plugin are properly configured if a CDN is in the way. You can re-enable it at your own risk after we have completed our work, but we can't guarantee our cache solution will work with your CDN's cache. ​
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-**NOTE 2: in regards to CSS/JS Optimization**:​ Sometimes, especially if you have a big site or many plugins installed, we will start to work and discover you have a prohibitively large number of CSS/JS files to look at. In these cases, we will ask you to engage us via [[litespeed_wiki:​cache:​lscwp:​support#​tier_4lscwp_-_hourly_support|Tier Hourly Support]], because it is a big job. Additionally,​ while we //will// attempt to identify the reason for your site's problem and provide a solution recommendation,​ we will //not// provide a custom coding service to fix your JavaScript files, since they do not contain our code.+**NOTE 2: in regards to CSS/JS Optimization**:​ Sometimes, especially if you have a big site or many plugins installed, we will start to work and discover you have a prohibitively large number of CSS/JS files to look at. In these cases, we will ask you to engage us via [[litespeed_wiki:​cache:​lscwp:​support#​tier_5hourly_support|Tier Hourly Support]], because it is a big job. Additionally,​ while we //will// attempt to identify the reason for your site's problem and provide a solution recommendation,​ we will //not// provide a custom coding service to fix your JavaScript files, since they do not contain our code.
  
 **LSCWP support is worry free. If we find a bug, support is fully refundable!** **LSCWP support is worry free. If we find a bug, support is fully refundable!**
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 {{ :​litespeed_wiki:​cache:​lscwp:​lscwp-support-single-task.png?​600 |}} {{ :​litespeed_wiki:​cache:​lscwp:​lscwp-support-single-task.png?​600 |}}
  
-===== Tier 3: LSCWP - Woocommerce Support $69/per task =====+===== Tier 3: LSCWP - Woocommerce Support $59/per task =====
  
 LSWCP supports the WooCommerce platform and we can help you troubleshoot problems that occur when you use LSWCP with WooCommerce. LSWCP supports the WooCommerce platform and we can help you troubleshoot problems that occur when you use LSWCP with WooCommerce.
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 If you have an issue that is not with the LSCWP code, but with your WordPress site's other js/​themes/​plugin code, you can engage us through [[https://​store.litespeedtech.com/​store/​cart.php?​gid=5|hourly support services]]. ​ If you have an issue that is not with the LSCWP code, but with your WordPress site's other js/​themes/​plugin code, you can engage us through [[https://​store.litespeedtech.com/​store/​cart.php?​gid=5|hourly support services]]. ​
  
-===== To Order Tier 2 or 3 or 4 Support =====+===== To Order WordPress ​Support =====
 Visit our [[https://​store.litespeedtech.com/​store/​cart.php?​gid=5|Client Area]]. Visit our [[https://​store.litespeedtech.com/​store/​cart.php?​gid=5|Client Area]].
  
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 {{ :​litespeed_wiki:​cache:​lscwp:​lscwp-support-order-new.png?​400 |}} {{ :​litespeed_wiki:​cache:​lscwp:​lscwp-support-order-new.png?​400 |}}
  
-Under **Configure > Configurable Options > Support Scope**, select either ''​General Wordpress Site''​ support ​or ''​Woocommerce Site''​ support:+Under **Configure > Configurable Options > Support Scope**, select either ''​General Wordpress Site''​ support''​Woocommerce Site''​ support, or ''​Full LSCWP Tuning for Better PageSpeed Score''​:
  
 {{ :​litespeed_wiki:​cache:​lscwp:​lscwp-support-full-lscwp.png?​600 |}} {{ :​litespeed_wiki:​cache:​lscwp:​lscwp-support-full-lscwp.png?​600 |}}
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  • Last modified: 2018/07/25 19:07
  • by Lisa Clarke