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--- litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error [2018/08/24 13:27]
qtwrk [Solution]
+++ litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error [2019/06/17 14:33]
qtwrk
@@ Line 1: / Line 1: @@
 ======How to Fix Image Optimization Errors ======
 There are a number of different warning/error messages you may see after you've sent an image optimization request. This is your guide to those messages.
+===== Generic Solution =====
+If your error message is not found below, please first try this, which should fix most issues you may encounter:
+  - Press the **Clean up Unfinished Data** button
+  - Re-send optimization request
+{{:litespeed_wiki:cache:lscwp:troubleshooting:img-opt1.png|}}
 ===== Too Many Errors =====
@@ Line 10: / Line 20: @@
 Have you already optimized your images with another plugin? This can cause a conflict. Please restore the images to their original sizes and try requesting LiteSpeed optimization again.
-Also, if you haven't optimized your images with other plugin , please try 'clean up unifinished data' and 'reset IAPI key'.
+If you haven't optimized your images with another plugin, please try the following:
+  - Press the **Clean up Unfinished Data** button
+  - Press the refresh icon next to **Optimization Summary** to reset your IAPI key.
 {{:litespeed_wiki:cache:lscwp:troubleshooting:lscwp-image.png?600|}}
@@ Line 101: / Line 113: @@
 ==== Solution ====
-Press the ''Clean Up Unfinished Data'' button, and then press the refresh icon next to ''Optimization Summary''. You should now be able to send a new optimization request.
+Press the **Clean Up Unfinished Data** button, and then press the refresh icon next to **Optimization Summary**. You should now be able to send a new optimization request.
 {{:litespeed_wiki:cache:lscwp:troubleshooting:1.png|}}
+===== Error when handling your previous requests =====
+==== Error Details ====
+This error is similar as above one, and displays ''Error when handling your previous requests [Send request to reset fetch error count]''
+==== Solution ====
+Press the **Send request to reset fetch error count** button in notification bar. Then, press the **Clean Up Unfinished Data'** button, and press the refresh icon next to **Optimization Summary**. You should now be able to send a new optimization request.
+{{:litespeed_wiki:cache:lscwp:troubleshooting:1.png|}}
 ===== Lot Of Images Pushed And Pulled Back Immediately  =====
@@ Line 122: / Line 143: @@
 Update or repair the WordPress database.
+===== cURL error 28: Operation timed out after 15001 milliseconds with 0 bytes received  =====
+==== Error Details ====
+Firewall blocked curl communication to our image optimization servers.
+==== Solution ====
+Add our image optimization server [[https://wp.api.litespeedtech.com/ips|IPs]] to firewall white-list.