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litespeed_wiki:cpanel:whm-plugin-cache-manager-error-status [2019/02/04 16:58] Jackson Zhang |
litespeed_wiki:cpanel:whm-plugin-cache-manager-error-status [2019/05/09 13:04] Jackson Zhang |
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===== Unexpected Error Encountered! See webcachemgr.log for more information ===== | ===== Unexpected Error Encountered! See webcachemgr.log for more information ===== | ||
- | A user migrated all cpanel WordPress accounts to another server when the user scanned with Litespeed to manage all WordPress installations, almost all accounts had the following errors: | + | After migrating all cPanel WordPress accounts to another server,and then scanning to manage with LiteSpeed, the following error was noticed on almost all accounts: |
/home/user1/public_html - Install skipped due to Error status. Please Refresh Status before trying again. | /home/user1/public_html - Install skipped due to Error status. Please Refresh Status before trying again. | ||
- | After refreshing the status, he can see the following for almost all accounts: | + | After refreshing the status, the error changed to the following, still on nearly all accounts: |
/home/user1/public_html - Unexpected Error Encountered! See webcachemgr.log for more information. | /home/user1/public_html - Unexpected Error Encountered! See webcachemgr.log for more information. | ||
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... | ... | ||
- | Followed the instaturction by checking webcachemgr.log at /usr/local/lsws/logs/webcachemgr.log, he can see: | + | ''/usr/local/lsws/logs/webcachemgr.log'' showed the following: |
2019-02-04 17:30:07 [ERROR] /home/user1/public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress. | 2019-02-04 17:30:07 [ERROR] /home/user1/public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress. | ||
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2019-02-04 17:30:07 [ERROR] /home/user3/public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress. | 2019-02-04 17:30:07 [ERROR] /home/user3/public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress. | ||
- | It looks like the PHP configuration was wrong and missing MySQL module. | + | It looked like the PHP configuration was wrong and was missing the MySQL module. |
- | Checked cpanel MultiPHP Manager, and PHP 7.2 (alt-php72) was set to system default PHP version and all accounts inherited it. It looks like something wrong with alt-PHP72 for this case and changed the default to ea-php72 and all LiteSpeed cache enabling error gone. | + | The cPanel MultiPHP Manager showed PHP 7.2 (alt-php72) was set to the system default PHP version, and all accounts inherited it. It appeared something was wrong with alt-PHP72 in this case. Changing the default to ea-php72 solved the problem, and all LiteSpeed Cache enabling errors disappeared. |
+ | ===== Could not include missing file ===== | ||
+ | /home/user/public_html - Could not include missing file /home/user/public_html/wp-load.php. | ||
+ | ===== Could not find matching document root ===== | ||
+ | /home/user/public_html/blog_old - /home/user/public_html/blog_old - Could not find matching document root for WP siteurl/servername example.com. | ||
+ | |||
+ | ===== Unexpected Error Encountered! Error establishing a database connection ===== | ||
+ | /home/user/public_html - Unexpected Error Encountered! Error establishing a database connection. | ||
+ | |||
+ | ===== Detected WordPress version as x.x. Version 4.0 required at minimum ===== | ||
+ | /home/user/public_html/example.com - Detected WordPress version as 3.4. Version 4.0 required at minimum. | ||
+ | | ||
===== Still Need Help? ===== | ===== Still Need Help? ===== | ||
If you are still running into issues after learning about the cases above, please [[https://www.litespeedtech.com/support|contact our support team]] for further assistance. | If you are still running into issues after learning about the cases above, please [[https://www.litespeedtech.com/support|contact our support team]] for further assistance. |