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litespeed_wiki:cpanel:whm-plugin-cache-manager-error-status [2018/03/29 15:42] Lisa Clarke [Could Not Find A Valid wp-config.php File] Proofreading |
litespeed_wiki:cpanel:whm-plugin-cache-manager-error-status [2019/02/04 21:41] Lisa Clarke [Unexpected Error Encountered! See webcachemgr.log for more information] Proofreading |
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While using the Web Cache Management feature of our WHM plugin, you might occasionally see an installation listed with an "Error" status. | While using the Web Cache Management feature of our WHM plugin, you might occasionally see an installation listed with an "Error" status. | ||
- | [IMG] | + | {{ :litespeed_wiki:cpanel:whm-err-status-example.png?direct |}} |
By hovering over the "Error" text, a small explanation as to the cause of the error will be displayed. Here we will list out and explain these possible errors and what can be done to fix them. | By hovering over the "Error" text, a small explanation as to the cause of the error will be displayed. Here we will list out and explain these possible errors and what can be done to fix them. | ||
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**Resolution:** Most of the time these installations can be ignored without issue. In the rare case where an installation is working as expected but is still detected with this error, please [[#still_need_help|contact our support team]] for further investigation. | **Resolution:** Most of the time these installations can be ignored without issue. In the rare case where an installation is working as expected but is still detected with this error, please [[#still_need_help|contact our support team]] for further investigation. | ||
+ | ===== Timeout Occurred During Action Execution ===== | ||
+ | |||
+ | This message indicates that PHP timed out while loading the WordPress environment and trying to perform some action. | ||
+ | |||
+ | ** Cause:** This error is most commonly caused by custom code added in a user's wp-config.php file. If the code runs into some issue when executed by our script call, it may hang. | ||
+ | |||
+ | **Resolution:** If the installation is working as expected, you may try to manually locate the code which is causing the error and fix/remove it. If you are in need of assistance you may [[#still_need_help|contact our support team]] for further investigation. Just be aware that this issue likely falls outside of free support. | ||
===== Could Not Retrieve WordPress siteURL ===== | ===== Could Not Retrieve WordPress siteURL ===== | ||
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**Resolution:** Confirm that this installation has a valid ''wp-config.php'' file. If the ''wp-config.php'' file is kept more than 1 directory above the root installation using symbolic links, it will need to be moved to the installation root or parent directory. | **Resolution:** Confirm that this installation has a valid ''wp-config.php'' file. If the ''wp-config.php'' file is kept more than 1 directory above the root installation using symbolic links, it will need to be moved to the installation root or parent directory. | ||
+ | |||
+ | ===== Unexpected Error Encountered! See webcachemgr.log for more information ===== | ||
+ | |||
+ | After migrating all cPanel WordPress accounts to another server,and then scanning to manage with LiteSpeed, the following error was noticed on almost all accounts: | ||
+ | |||
+ | /home/user1/public_html - Install skipped due to Error status. Please Refresh Status before trying again. | ||
+ | |||
+ | After refreshing the status, the error changed to the following, still on nearly all accounts: | ||
+ | |||
+ | /home/user1/public_html - Unexpected Error Encountered! See webcachemgr.log for more information. | ||
+ | /home/user2/public_html - Unexpected Error Encountered! See webcachemgr.log for more information. | ||
+ | /home/user3/public_html - Unexpected Error Encountered! See webcachemgr.log for more information. | ||
+ | ... | ||
+ | |||
+ | ''/usr/local/lsws/logs/webcachemgr.log'' showed the following: | ||
+ | |||
+ | 2019-02-04 17:30:07 [ERROR] /home/user1/public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress. | ||
+ | 2019-02-04 17:30:07 [ERROR] /home/user2/public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress. | ||
+ | 2019-02-04 17:30:07 [ERROR] /home/user3/public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress. | ||
+ | |||
+ | It looked like the PHP configuration was wrong and was missing the MySQL module. | ||
+ | |||
+ | The cPanel MultiPHP Manager showed PHP 7.2 (alt-php72) was set to the system default PHP version, and all accounts inherited it. It appeared something was wrong with alt-PHP72 in this case. Changing the default to ea-php72 solved the problem, and all LiteSpeed Cache enabling errors disappeared. | ||
===== Still Need Help? ===== | ===== Still Need Help? ===== | ||
If you are still running into issues after learning about the cases above, please [[https://www.litespeedtech.com/support|contact our support team]] for further assistance. | If you are still running into issues after learning about the cases above, please [[https://www.litespeedtech.com/support|contact our support team]] for further assistance. |