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WHM Plugin - Cache Manager Error Status

While using the Web Cache Management feature of our WHM plugin, you might occasionally see an installation listed with an “Error” status.


By hovering over the “Error” text, a small explanation as to the cause of the error will be displayed. Here we will list out and explain these possible errors and what can be done to fix them.

This message indicates that PHP encountered a fatal error while loading the WordPress environment and trying to perform some action.

Cause: This most commonly indicates that the installation is invalid in some way, such as a broken backup/testing installation that was detected during scan.

Resolution: Most of the time these installations can be ignored without issue. In the rare case where an installation is working without issue but detected with this error, please contact our support team for further investigation.

This message indicates that the installation was successfully discovered as a valid WP installation, but siteUrl could not be retrieved from WordPress.

Cause: WordPress' get_option() function failed to retrieve a siteUrl.

Resolution: Since this error usually indicates some kind of database issue with WordPress, please contact our support team for further investigation if you know this to be a working WordPress site.

This message indicates that the siteUrl retrieved from WordPress did not match any known cPanel document roots.

Cause: This error can be encountered in one of two ways.

The first being missing cPanel userdata for the installation. Without this userdata, the correct document root cannot be retrieved from cPanel.

The second case is one in which the siteUrl set in the WordPress backend is incorrect. This can happen when the WordPress site is set up using mod_userdir (resulting in an IP being set for siteUrl) or the siteUrl has been changed to an incorrect value in the WordPress backend.

Resolution: Case 1: This can be resolved by validating this user account and domain in cPanel. If set up correctly, you should find an entry for the site in the /var/cpanel/userdata/$user/ directory.

Case 2: This can be resolved by simply changing the value of siteUrl in the WordPress backend to use the site's fully qualified domain name. After which, a document root match should be found.

This message indicates that we could not find a possible wp-config.php file for that specific installation.

Cause: When looking for an installation's wp-config.php file, the installations root directory and parent directory are both checked for a valid wp-config.php file. If one cannot be found, or the discovered wp-config.php file is believed to belong to a different WordPress installation (discovered in parent directory also containing a wp-settings.php file), this error is set.

Resolution: Confirm that this installation has a valid wp-config.php file. If the wp-config.php file is kept more than 1 directory above the root installation using symbolic links, it will need to be moved to the installation root or parent directory.

  • Admin
  • Last modified: 2018/03/29 15:18
  • by Michael Alegre