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Understanding LiteMage Premium Support Tiers:
LiteMage works out of the box with Magento’s typical configuration most of the time.
As Magento allows customizations (such as to themes or plugins, etc.), sometimes these sitemodifications cause trouble when enabling LiteMage.
LiteSpeed Technologies tries to document any issues reported and provide solutions or recommendations for such circumstances, so the particular issue for your site may already have been addressed at LiteMage troubleshooting guide
Feel free to check there first to see if you can resolve the problem on your own.
Apart from these issues, Magento stores may have different variations and extensive customization, requiring additional modifications to support LiteMage compatibility.
LiteSpeed Technologies offers Professional Premium Paid Support Service, provided by our LiteMage Support Engineers and LiteMage Developers, to help our clients gain the performance benefits that LiteMage can deliver.
LiteMage Support is offered in three tiers:
Tier 1 Basic: $299
Professional installation of standard LiteMage and web server / LiteMage configuration. Includes:
- Setting up the cache root
- Setting up the cache policy
- Configuring LiteMage
- Identify and Disable conflicting plugins/modules
- Verifying that cache is working
Tier 2 Medium: $599
Professional installation of LiteMage of Magento Store with desktop/mobile detection or GeoIP detection. Includes:
- Tier 1 Items
- Customized rewrite rules as needed to enable LiteMage for different views.
Tier 3 Advanced: $1199
Professional installation of LiteMage for complex Magento stores (different customized themes, plugins, modules, etc.). Includes:
- Tier 2 items
- Custom xml, php or other code changes to solve the problem
- Our experienced Magento / LiteMage developer(s) as needed.
Worry Free Guarantee
LiteMage Premium supports are fully refundable if we fail to enable LiteMage cache for your site.
How to order different tier
Go to support section through this link.
Choose “LiteMage Cache Setup”. It starts from basic tier as $299.00 USD. Once you click “order now”, you will be able to see different tiers: Basic, Medium and Advanced. You can pick up the right tier to meet your need.
