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litespeed_wiki:cache:litemage:troubleshooting:support [2016/05/03 14:02] Michael Alegre |
litespeed_wiki:cache:litemage:troubleshooting:support [2016/05/03 14:10] Michael Alegre |
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| If you are having any trouble with LiteMage installation, configuration, or troubleshooting, we provide a paid hourly support service. This service is fully refundable if we are not able to get LiteMage working for your custom site. | If you are having any trouble with LiteMage installation, configuration, or troubleshooting, we provide a paid hourly support service. This service is fully refundable if we are not able to get LiteMage working for your custom site. | ||
| - | To request these services, simply head to our [[https://store.litespeedtech.com/store/cart.php?gid=5|Support/Services]] page and click the "Order Now" button for "LiteMage Cache Setup". | + | To request these services, simply head to our [[https://store.litespeedtech.com/store/cart.php?gid=5|Support/Services]] page and click the "Order Now" button for "Hourly Support". |
| - | {{ :litespeed_wiki:cache:lmsupport.png?nolink |}} | + | {{ :litespeed_wiki:cache:litemage:troubleshooting:store-hourly-support.png?nolink |}} |
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| - | On the resulting page, select the level of customization of your Magento site and continue to checkout to place the order. | + | |
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| - | {{ :litespeed_wiki:cache:lmcustomlevel.png?direct&800 |}} | + | |
| Once the order has been placed, a support ticket will be automatically created. Please respond to this ticket with detailed information about your server setup. We will also require temporary ssh root access and your Magento Admin Panel login information. | Once the order has been placed, a support ticket will be automatically created. Please respond to this ticket with detailed information about your server setup. We will also require temporary ssh root access and your Magento Admin Panel login information. | ||