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--- litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error [2019/05/28 13:58]
qtwrk
+++ litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error [2019/07/02 15:09]
Lisa Clarke [Generic Solution] Proofreading
@@ Line 4: / Line 4: @@
 ===== Generic Solution =====
-If your error message is not found below , please first try the generic way which it should fix most of issues you may encounter.
+If your error message is not found below, please first try this, which should fix most issues you may encounter:
-Please try clean up unfinished data, re-send optimization request again.
+  - Press the **Clean up Unfinished Data** button
+  - Re-send optimization request
 {{:litespeed_wiki:cache:lscwp:troubleshooting:img-opt1.png|}}
+Other things you may need to check:
+  - Security plugins may interfere in the image optimization process. Try disabling your security plugin temporarily
+  - Plugins that control page access, like maintenance mode, spam shield, additional authentications page, HTTP/HTTPS alteration, hot-link protection rewrite rule, etc. could also interfere with image optimization. If you have these, try disabling them temporarily.
 ===== Too Many Errors =====
@@ Line 112: / Line 118: @@
 ==== Solution ====
-Press the ''Clean Up Unfinished Data'' button, and then press the refresh icon next to ''Optimization Summary''. You should now be able to send a new optimization request.
+Press the **Clean Up Unfinished Data** button, and then press the refresh icon next to **Optimization Summary**. You should now be able to send a new optimization request.
 {{:litespeed_wiki:cache:lscwp:troubleshooting:1.png|}}
-===== Error when handling your previous requests [Send request to reset fetch error count] =====
+===== Error when handling your previous requests =====
 ==== Error Details ====
-This error is similar as above one, having error while handling the request.
+This error is similar as above one, and displays ''Error when handling your previous requests [Send request to reset fetch error count]''
 ==== Solution ====
-Press the ''Send request to reset fetch error count'' button in notification bar and then press ''Clean Up Unfinished Data'' button, then press the refresh icon next to ''Optimization Summary''. You should now be able to send a new optimization request.
+Press the **Send request to reset fetch error count** button in notification bar. Then, press the **Clean Up Unfinished Data'** button, and press the refresh icon next to **Optimization Summary**. You should now be able to send a new optimization request.
 {{:litespeed_wiki:cache:lscwp:troubleshooting:1.png|}}
 ===== Lot Of Images Pushed And Pulled Back Immediately  =====
@@ Line 143: / Line 148: @@
 Update or repair the WordPress database.
+===== cURL error 28: Operation timed out after 15001 milliseconds with 0 bytes received  =====
+==== Error Details ====
+Firewall blocked curl communication to our image optimization servers.
+==== Solution ====
+Add our image optimization server [[https://wp.api.litespeedtech.com/ips|IPs]] to firewall white-list.