Locked IP License

When a reseller orders a license through the API with a pre-assigned IP, the license will be locked to that IP and cannot be used on any other IP. If a user tries to intall a locked IP license to a server with a different IP, this error is displayed:

2018-10-12 13:14:07.447658 [ERROR] [LICENSE] License key operation failure: ERR LR.R: IP xxx.xxx.xxx.xxx does not match locked IP.
removed uploaded serial.no
restored the original trial.key from /usr/local/lsws/conf/trial.key.backup.8901
ERROR Aborted!
Cpanel server - ip xxx.xxx.xxx.xxx, previously assigned to ip xxx.xxx.xxx.xxx

The LiteSpeed Reseller API 2.0 and above can change the locked IP, but lower versions of the API cannot.

There is no way for an end user to change a locked IP at the moment. The easiest way for an end user to solve the problem is to cancel the locked license and order a new one.

We are currently building a client area tool to allow a user to unlock their own license. Until that is ready, licenses that are locked through the API can only be unlocked through the API 2.0 and above.

 
litespeed_wiki/licenses/locked-ip.txt · Last modified: 2018/10/12 19:18 by Lisa Clarke