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litespeed_wiki:licenses:locked-ip [2018/10/12 18:58] Jackson Zhang [IP xxx.xxx.xxx.xxx does not match locked IP] |
litespeed_wiki:licenses:locked-ip [2018/10/12 19:18] (current) Lisa Clarke Proofreading |
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====== Locked IP License ====== | ====== Locked IP License ====== | ||
- | ===== What's locked IP license? ===== | + | When a reseller orders a license through the API with a pre-assigned IP, the license will be locked to that IP and cannot be used on any other IP. If a user tries to intall a locked IP license to a server with a different IP, this error is displayed: |
- | + | ||
- | When a reseller orders a license through API with a pre-assigned IP, the license will be locked to that IP and can not be used on other IP. | + | |
- | + | ||
- | ===== IP xxx.xxx.xxx.xxx does not match locked IP ===== | + | |
- | + | ||
- | When a user tried to attempt to install a locked IP license to a server with different IP, he may receive the following error: | + | |
2018-10-12 13:14:07.447658 [ERROR] [LICENSE] License key operation failure: ERR LR.R: IP xxx.xxx.xxx.xxx does not match locked IP. | 2018-10-12 13:14:07.447658 [ERROR] [LICENSE] License key operation failure: ERR LR.R: IP xxx.xxx.xxx.xxx does not match locked IP. | ||
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Cpanel server - ip xxx.xxx.xxx.xxx, previously assigned to ip xxx.xxx.xxx.xxx | Cpanel server - ip xxx.xxx.xxx.xxx, previously assigned to ip xxx.xxx.xxx.xxx | ||
- | API 2.0 can change the locked IP but lower version of API can not. The easiest way is to cancel that license and order a new one at this stage. | + | The LiteSpeed Reseller API 2.0 and above can change the locked IP, but lower versions of the API cannot. |
- | We are developing some tool for reseller to make locked IP change in the future. | + | |
+ | There is no way for an end user to change a locked IP at the moment. The easiest way for an end user to solve the problem is to cancel the locked license and order a new one. | ||
+ | We are currently building a client area tool to allow a user to unlock their own license. Until that is ready, licenses that are locked through the API can only be unlocked through the API 2.0 and above. |