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Locked IP License

When a reseller orders a license through the API with a pre-assigned IP, the license will be locked to that IP and cannot be used on any other IP. If a user tries to intall a locked IP license to a server with a different IP, this error is displayed:

2018-10-12 13:14:07.447658 [ERROR] [LICENSE] License key operation failure: ERR LR.R: IP does not match locked IP.
removed uploaded
restored the original trial.key from /usr/local/lsws/conf/trial.key.backup.8901
ERROR Aborted!
Cpanel server - ip, previously assigned to ip

The LiteSpeed Reseller API 2.0 and above can change the locked IP, but lower versions of the API cannot. The easiest way solve the problem in that case is to cancel the locked license and order a new one.

We are currently building a client area tool to allow a user to unlock their own license. Until that is ready, licenses that are locked through the API can only be unlocked through the API.

  • Admin
  • Last modified: 2018/10/12 19:04
  • by Lisa Clarke