crawler not starting

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Hi,
I'm trying to crawl my website wao.co.il for the first time using a new hosting acount. Asura hosting.
I've set up the URL of the custom sitemap and saw the crawler sees the links.
When I click on manual crawl and then crawler status, it's like starting and then the all screen refreshes, like a blink and when I check status again- it's waiting.
Familiar?
"The hosting provider answer is as follows:
We’ve checked on our end, and it appears to be an issue with the plugin. Could you please reach out to the Lightspeed plugin support team regarding the crawler not working? Kindly let us know if any modifications are needed on our end to help resolve the crawler issue.
Please don’t hesitate to reach out if you have any questions or concerns
Technical Support
Asura Hosting"

They have asked me to delete and install from wordpress plugin library and I did but it gave me the same result while loosing any previous setup
Any idea of where I need to check?

Thank you in advance!
 
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