Support - How Can We Assist You? 2023-09-19 21:52:16 Question about our software and service? Whether you have a general inquiry or question related to your billing or technical issue,We're here to help. Offering you timely and effective feedback. Read the FAQ, explore the wiki, visit the forum, create a support ticket, or access our premium support.
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How Can We Assist You?

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Community Support Solutions

Frequently Asked Questions

 Most Popular Questions

  • What should I know about LiteSpeed licenses?

    You must have a valid license in order to use LiteSpeed Web Server. LiteSpeed Cache (required for the use of our cache plugins) is included free in all of our current licenses and our 2-CPU+ legacy licenses, and is available as an add-on for all other legacy licenses.

    Licensing is flexible. If your business changes and you require more or less power from your LiteSpeed Web Server, you can easily upgrade or downgrade your license. If you no longer wish to use LiteSpeed Web Server, you may transfer or release your license.

    To learn more about LiteSpeed licenses, including how to handle license errors, please visit our wiki.

  • Can I upgrade/downgrade licenses?

    Yes, but there are some guidelines.

    • You can upgrade or downgrade any leased license to any other Web Host or Site Owner leased license at any time.
    • You can upgrade a Free Starter license, but you cannot downgrade to one.
    • You cannot upgrade a leased license to an owned license. If you wish to switch to an owned license, you must wait until the end of the leased license billing cycle, and order a new owned license.
    • You can upgrade an owned license but it will not extend the update expiration date. It will only give you a higher license.
    • You must purchase the yearly addon, if you wish to extend the update expiration date.
    • You cannot downgrade any owned licenses.
    • Downgrades are effective immediately, and a prorated credit for the difference in price between the two licenses for the remainder of the current billing cycle will be posted to your account.
    • Upgrades will result in a new invoice with a prorated charge for the difference in price between the two licenses for the remainder of the current billing cycle. The upgrade is effective upon receipt of payment.
    • The next billing cycle's invoice will reflect your new full monthly/yearly price.

    If you have any special needs not covered by the above, please contact our license department via ticket.

  • How can I improve my site’s performance?

    Improving your site’s performance is our mission. All of our products are made with this goal in mind. Learn more about how LiteSpeed Web Server and our cache solutions can deliver superior performance to your site.

  • Can I use LiteSpeed in a clustered environment?

    Take a look at LiteSpeed Web ADC. A 100% software solution, LiteSpeed Web ADC can run anywhere - private dedicated hardware, hosted environments, clouds, etc. Our flexible subscription model allows on-demand scaling to handle everyday traffic and seasonal spikes alike.

  • How do I install LSWS in my Linux environment?

    Our wiki contains detailed installation instructions for a variety of platforms: cPanel, DirectAdmin, Plesk, CloudLinux, and more. See Installation.

  • How do I use LSWS on a cloud platform?

    LiteSpeed Web Server may be installed on Amazon Web Services or GoogleCloud.

  • Does LiteSpeed work with most of the common WAF rules?

    LiteSpeed works OWASP, Atomic, Comodo WAF (ModSecurity Rules). Learn More  

  • How do I set up LSCache?

    You will need to define a cache root and set your server’s cache policies. We have separate instructions for those who wish to use LSCache via a web app plugin, and those who will not be making use of one of our plugins.

  • Can you configure this for me?

    Absolutely. We offer immediate, specialized support from a core development team member. Web server installation, performance tuning, cache setup, anti-DDoS configuration, and more is available for purchase in our store.


Visit our wiki for more information

 Bug Report

Send your bug reports to us

 More Info

Submit additional questions via ticket or email

Our Support Services


Our Premium Support Includes

Users in need of immediate, specialized support have the option of ordering our premium support.

Premium support gives you access to our experienced system administrators, many of whom are part of our core development team.

In our online store, we offer a number of premium support packages for installation, optimization, and personalized troubleshooting.

Popular Services

  • Join the "LiteSpeed Edge Users" Google Group for cutting-edge builds notification.