Support - How Can We Assist You? 2018-03-20 19:41:41 Question about our software? We're here to help. Read the FAQ, explore the wiki, visit the forum, create a support ticket, or access our premium support.

How Can We Assist You?

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Getting Started

  • What is LiteSpeed Web Server?

    LSWS is a drop-in Apache replacement web server, which is capable of delivering exceptional performance within your existing infrastructure. Learn More  

  • What is LiteSpeed Web ADC?

    Our Web ADC is an affordable, high-performance HTTP load-balancer application. Feature-rich, secure, and efficient, it offers more flexibility than similarly priced load-balancing software. This makes Web ADC an excellent choice for small enterprises looking to scale their applications beyond one server in order to improve both service speed and reliability in case of hardware failure.

  • What is LiteSpeed Cache?

    LSCache is a highly-customizable web-server-level caching solution. By caching at the web server layer, overhead is cut drastically, allowing caching to be done more quickly and efficiently than with any other method.

    LSCache plugins are available for several popular web apps, and for those applications that do not yet have a plugin, caching may be configured through rewrite rules.

  • What LSCache plugins are available?

    Currently, we have a WordPress plugin (which is compatible with WooCommerce), a XenForo extension, and a PrestaShop module. Extensions for Magento 1 and Magento 2 are available as “LiteMage Cache.”

    While we do not currently have plugins for Joomla or Drupal, we do have specialized instructions for setting up each of them via LSCache rewrite rules.

Most Popular Questions

  • What if my licensing needs change?

    If your business changes and you require more or less power from your LiteSpeed Web Server, you can easily upgrade or downgrade your license.

    If you no longer wish to use LiteSpeed Web Server, you may transfer or release your license.

  • How do I fix license errors?
      See our wiki for the proper procedure to follow when encountering the following license errors:
    • You are not authorized to use this binary, please purchase upgrades
    • VPS license cannot be used on non VPS server
    • Your trial period has terminated
  • How can I improve my site’s performance?

    Improving your site’s performance is our mission. All of our products are made with this goal in mind. Learn more about how LiteSpeed Web Server and our cache solutions can deliver superior performance to your site.

  • How can I resolve high server load?

    Take a look at LiteSpeed Web ADC. A 100% software solution, LiteSpeed Web ADC can run anywhere - private dedicated hardware, hosted environments, clouds, etc. Our flexible subscription model allows on-demand scaling to handle everyday traffic and seasonal spikes alike.

General Questions

  • How do I install LSWS in my Linux environment?

    Our wiki contains detailed installation instructions for a variety of platforms: cPanel, DirectAdmin, Plesk, CloudLinux, and more. See Installation.

  • How do I use LSWS on a cloud platform?

    LiteSpeed Web Server may be installed on Amazon Web Services or GoogleCloud.

  • Does LiteSpeed work with a Web Application Firewall?

    Comodo WAF can be configured to work with LiteSpeed on a cPanel server. Learn More  

  • Where can I learn more about LiteSpeed Web ADC?

    Visit the Web ADC section of our wiki for installation instructions, help with configuration and cache setup, and a FAQ.

  • How can I add LSCache to my license?

    LiteSpeed Cache is included free in 2-CPU+ licenses and is available as an add-on for all other licenses. See Add Caching to an Existing License to learn how to purchase LSCache.

  • How do I set up LSCache?

    You will need to define a cache root and set your server’s cache policies. We have separate instructions for those who wish to use LSCache via a web app plugin, and those who will not be making use of one of our plugins.

  • Can you configure this for me?

    Absolutely. We offer immediate, specialized support from a core development team member. Web server installation, performance tuning, cache setup, anti-DDoS configuration, and more is available for purchase in our store.

  • What do I do if I’m having difficulty?

    We are happy to help with any issues you may encounter. Before logging a ticket, please see our troubleshooting guide and be sure that you have checked the most common solutions. This will save time for you and for us.

    After you’ve been through the troubleshooting instructions, if you still have an issue, please create a ticket.

  • I think I found a bug. How do I report it?

    We appreciate it when potential bugs are brought to our attention. The more information you can provide, the better. Please see How to Submit a Bug Report.

  • My question wasn’t answered here. Now what?

    We have an extensive, actively maintained wiki, which should be able to tell you anything you need to know. If you still can’t find an answer, you can post on our support forum, or create a ticket.

Our Support Services

Our Premium Support Includes

Users in need of immediate, specialized support have the option of ordering our premium support.

Premium support gives you access to our experienced system administrators, many of whom are part of our core development team.

In our online store, we offer a number of premium support packages for installation, optimization, and personalized troubleshooting.

  • Performance optimization
  • Installation service (conversion from Apache and fine tuning)
  • LiteSpeed Cache setup for your web platform (vBulletin, Magento, WordPress...)
  • Advanced anti-DDoS setup (dynamically block attacking IPs at your firewall)
  • Available 24/7