License Error: Failed to send registration request.

Discussion in 'Install/Configuration' started by prithvi, Dec 22, 2008.

  1. prithvi

    prithvi New Member


    I recently install LSWS using a Enterprise Trail version license, the license file was install without any issue and the site had been working find for 2 days. But after I restarted the server today I am seeing the following error on Web Admin Console:

    Found 1 warning/error messages in the log:

    2008-12-22 08:31:40.397 ERROR [LICENSE] Failed to send registration request.

    I have checked and can confirm that the license file is still defnately in the install directory. Before I try and reinstall the license file I just wanted to know is there any reason why I would be getting the message? As we have a firewall that by default blocks all outgoing connections and wanted to make sure that LSWS does not "call home" to verify its license status.


  2. mistwang

    mistwang LiteSpeed Staff

    Firewall is the reason.
  3. prithvi

    prithvi New Member

    Thanks for the quick response. With regards to firewall rules which IP address / IP Range should I open up in order for the license check to work properly?

  4. mistwang

    mistwang LiteSpeed Staff

  5. prithvi

    prithvi New Member

    Perfect! Thanks once again.

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